topic Re: Account log in info lost in Get Support

Account log in info lost

younjaeryu — Wed, 05 Jan 2022 11:38:20 GMT

The number I have xxx xxx xxxx, l lost log in info.can you help to reset

Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

Re: Account log in info lost

RossN — Sun, 25 Aug 2019 00:50:47 GMT

@younjaeryu hi you are on a public forum please edit your post top right corner 3 dots click and edit

Re: Account log in info lost

GinYVR — Sun, 25 Aug 2019 00:51:06 GMT

@younjaeryuYou will need to contact the moderators if you don't know your login. However you can still use *611 to perform some functions

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account log in info lost

Dunkman — Sun, 25 Aug 2019 01:10:47 GMT

@younjaeryu

Moderators take 1-2 days to respond.

As you wait, have you tried reset your password to your self service account:

https://selfserve.publicmobile.ca/forgot-password/

Here is a good thread about dialing 611 to access some functions.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: Account log in info lost

geopublic — Sun, 25 Aug 2019 01:38:05 GMT

@younjaeryu wrote:
The number I have xxx xxx xxxx, l lost log in info.can you help to reset

@younjaeryu Try to find it otherwise you wont be able to login.

Re: Account log in info lost

will13am — Sun, 25 Aug 2019 01:39:15 GMT

@geopublic wrote:
@younjaeryu wrote:
The number I have xxx xxx xxxx, l lost log in info.can you help to reset
@younjaeryu Try to find it otherwise you wont be able to login.

If you quote post with personal information, please edit it out. You don't want to contribute to the problem while trying to be helpful.