topic Re: Sim card can't access to network in Get Support

Sim card can't access to network

agnant1 — Tue, 04 Jan 2022 17:47:29 GMT

My phone was working perfectly fine before I took the subway and now it's been a week since i can't access to my network

Network; Unknown

Mobile network type; unknown

Service state; out of service

Roaming; not roaming

Mobile network state; disconnected

IP adress; unavailable

I did a full reset on mty phone, it didn't work. My sim card i put it in an another phone and it worked so i don't know what is the problem

Re: Sim card can't access to network

makkahn28 — Sun, 22 Nov 2015 21:29:39 GMT

Possible that the Sim Slot in the phone maybe damaged, or Phone hardware issues. If under warranty, have store where you bought from look into it and maybe they can get phone to work

Re: Sim card can't access to network

7789849803 — Sun, 22 Nov 2015 21:30:59 GMT

@agnant1 wrote:
My phone was working perfectly fine before I took the subway and now it's been a week since i can't access to my network
Network; Unknown
Mobile network type; unknown
Service state; out of service
Roaming; not roaming
Mobile network state; disconnected
IP adress; unavailable
I did a full reset on mty phone, it didn't work. My sim card i put it in an another phone and it worked so i don't know what is the problem

@agnant1 If it's a phone issue, it's very hard to diagnose without having physical access to the phone. My best suggestion would be to take it to a cellphone repair shop to see what they can tell you.

Re: Sim card can't access to network

makkahn28 — Sun, 22 Nov 2015 21:32:38 GMT

What phone model is it?

Re: Sim card can't access to network

agnant1 — Sun, 22 Nov 2015 21:59:45 GMT

It's a LG G3 but it was working perfectly fine before

Re: Sim card can't access to network

youbme — Sun, 22 Nov 2015 22:51:52 GMT

As was already suggested, your best bet is to have the phone checked out at a repair centre, hopefully you're still under warranty. I had a similar issue with my nexus 5, everything was working fine then after being in an area without service, I couldn't regain access at all (I was with Virgin at the time). After several attempts at resetting, I took it in and the radio needed to be replaced...I suspect that a fall or bump had put my phone on its last leg, then the lost signal revealed the hardware issue. Fortunately I was still under warranty.

Re: Sim card can't access to network

vrance — Mon, 23 Nov 2015 02:54:02 GMT

Hi @agnant1, do you have any phone to try it out if it is the phone issue? or another SIM card from other carrier. It seems that the phone cannot recognize the SIM card, and hence cannot connect to the network. If you have either SIM card or phone, you can eliminate the other error.

Re: Sim card can't access to network

Daniel — Mon, 23 Nov 2015 13:51:22 GMT

Hi @agnant1,

I didn't see this suggestion, but could it be possible that your phone is simply lock with your previous carrier?

If so, you would either need to contact your previous carrier to have your phone unlock or to unlock it manually through a online service.

Re: Sim card can't access to network

youbme — Mon, 23 Nov 2015 14:40:54 GMT

@Daniel and @vrance, from @agnant1's first post - the phone was working on PM until s/he took the subway and lost reception. And, s/he has managed to use the SIM card in another phone without a problem. It sounds like hardware/software on the phone causing a disruption.

@agnant1, have you had a chance to investigate further?

Re: Sim card can't access to network

agnant1 — Tue, 24 Nov 2015 06:07:02 GMT

yess it's really my phone problem so i'll get check it in a repair shop today i will tell you the result

Re: Sim card can't access to network

7789849803 — Tue, 24 Nov 2015 06:22:40 GMT

Good idea @agnant1! And yes, please let us know what you find.

Re: Sim card can't access to network

agnant1 — Wed, 25 Nov 2015 02:18:25 GMT

I found out that my phone was signaled stolen/lost by the seller i buy it from so this is why i couldn't actually have my network. Unfortunalety, i had no option than buy a new phone 😞 before you buy an unlocked phone not by a shop please guys check the IMEI to see if it's blacklisted

Re: Sim card can't access to network

7789849803 — Wed, 25 Nov 2015 02:26:46 GMT

Holy cow that is messed up!! So the seller reported it as lost/stolen AFTER you activated it? Or it just took a while for the blocking to actually come into effect?

How did it even occur to you to test the IMEI of the phone to see if it's being blocked?

Re: Sim card can't access to network

Luddite — Wed, 25 Nov 2015 02:30:02 GMT

@agnant1 That is really upsetting. If you have type/model/price in mind folks may have some ideas.

In the meantime try reading here:

Time for a fresh phone?

Where can I buy a phone to use with Public Mobile?

How do I know if my phone will work on the Public Mobile network?

Also, any Koodo/Telus phone will operate on PM.