topic Re: Data Issues in Get Support

Data Issues

Thrillho — Wed, 05 Jan 2022 11:37:49 GMT

I am having trouble with my data.

I recently got a new phone and the data was working fine on it until one day it stopped working. I thought maybe it was an issue with the phone, but I moved my SIM card to my old phone to see if the data would work and it is not working on my old phone either. I hate that there is no customer service number I can call for issues like this.

I input the proper APN. The se as my old phone. I still have half of my data to use this month and I have definitely paid for my month of service. I'm set up on Auto pay. No issues there.

Not sure if anyone else is having a problem with their data? I can make calls and text no problem. It's just my data that is not working. I have tried every trick in the book. It seems to be on public mobile's end, but I don't know who to contact about it.

I might have to go with a new cell phone provider.

Which sucks because I just got a text from public mobile letting me know I am getting 1 free GB of data for being a loyal customer. That free GB is no help to me, if I can't use it

Hope someone can give me some advice on how to get the data working again.

Thank you!

Thrillho

Re: Data Issues

hairbag1 — Sat, 24 Aug 2019 16:36:21 GMT

First things first...log into My Account to ensure you haven't used up all your data already...then let us know.

@Thrillho wrote:
I am having trouble with my data.

I recently got a new phone and the data was working fine on it until one day it stopped working. I thought maybe it was an issue with the phone, but I moved my SIM card to my old phone to see if the data would work and it is not working on my old phone either. I hate that there is no customer service number I can call for issues like this.

I input the proper APN. The se as my old phone. I still have half of my data to use this month and I have definitely paid for my month of service. I'm set up on Auto pay. No issues there.

Not sure if anyone else is having a problem with their data? I can make calls and text no problem. It's just my data that is not working. I have tried every trick in the book. It seems to be on public mobile's end, but I don't know who to contact about it.

I might have to go with a new cell phone provider.

Which sucks because I just got a text from public mobile letting me know I am getting 1 free GB of data for being a loyal customer. That free GB is no help to me, if I can't use it

Hope someone can give me some advice on how to get the data working again.

Thank you!

Thrillho

Re: Data Issues

Anonymous — Sat, 24 Aug 2019 16:36:19 GMT

@Thrillho

Check under My Data & Add-ons to see if your data counter is there. If it's not then you've used it all.

You could buy data add-ons or change plan or need the mods to renew early.

Re: Data Issues

krazykiwi — Sat, 24 Aug 2019 16:37:17 GMT

@Thrillho wrote:
I am having trouble with my data.

I recently got a new phone and the data was working fine on it until one day it stopped working. I thought maybe it was an issue with the phone, but I moved my SIM card to my old phone to see if the data would work and it is not working on my old phone either. I hate that there is no customer service number I can call for issues like this.

I input the proper APN. The se as my old phone. I still have half of my data to use this month and I have definitely paid for my month of service. I'm set up on Auto pay. No issues there.

Not sure if anyone else is having a problem with their data? I can make calls and text no problem. It's just my data that is not working. I have tried every trick in the book. It seems to be on public mobile's end, but I don't know who to contact about it.

I might have to go with a new cell phone provider.

Which sucks because I just got a text from public mobile letting me know I am getting 1 free GB of data for being a loyal customer. That free GB is no help to me, if I can't use it

Hope someone can give me some advice on how to get the data working again.

Thank you!

Thrillho

Have you tried the lost/stolen trick?

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Re: Data Issues

goldilock — Sat, 24 Aug 2019 16:47:07 GMT

@Thrillho

Make sure in your phone's settings that your cellular data is turned on.

Check the apn settings on your phone are:

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

If not, then you could try to put your phone in airplane mode for 15 minutes and turn back on, see if that makes a difference.

If none of the above worked and you put the sim in another phone and you still did not have data, then you should send a private message to moderator to report the problem through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It takes aprox 48-72 hours for a reply (2-3 days).

Re: Data Issues

geopublic — Sat, 24 Aug 2019 18:11:29 GMT

@Thrillho wrote:
I am having trouble with my data.

I recently got a new phone and the data was working fine on it until one day it stopped working. I thought maybe it was an issue with the phone, but I moved my SIM card to my old phone to see if the data would work and it is not working on my old phone either. I hate that there is no customer service number I can call for issues like this.

I input the proper APN. The se as my old phone. I still have half of my data to use this month and I have definitely paid for my month of service. I'm set up on Auto pay. No issues there.

Not sure if anyone else is having a problem with their data? I can make calls and text no problem. It's just my data that is not working. I have tried every trick in the book. It seems to be on public mobile's end, but I don't know who to contact about it.

I might have to go with a new cell phone provider.

Which sucks because I just got a text from public mobile letting me know I am getting 1 free GB of data for being a loyal customer. That free GB is no help to me, if I can't use it

Hope someone can give me some advice on how to get the data working again.

Thank you!

Thrillho

@Thrillho From what you describe it sounds like you have used up you data allowance. Maybe when you got your new phone it downloaded a series of updates using your data.

As others have mentioned double check via selfserve to make sure you still have data available.

Re: Data Issues

srlawren — Mon, 26 Aug 2019 17:54:18 GMT

@geopublic wrote:
As others have mentioned double check via selfserve to make sure you still have data available.

@Thrillho also, note that the free 1GB add-on you got a text about likely isn't on your account yet. I believe they are adding them to our accounts on or after Sept 4th. More here: https://productioncommunity.publicmobile.ca/t5/Announcements/Showing-some-love-to-our-customers-with-1-GB-of-data-on-us/m-p/411267/highlight/true#M30412