topic Re: $10 Monthly Plan and 500 min add ons in Get Support

$10 Monthly Plan and 500 min add ons

szaman — Wed, 05 Jan 2022 11:37:42 GMT

I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automatically start to deduct from my add on of 500 minutes or will my phone be disconnected until the next monthly renewal date. Thanks for your help.

Re: $10 Monthly Plan and 500 min add ons

Dunkman — Sat, 24 Aug 2019 14:37:56 GMT

@szaman

If you purchased add on and it is showing in your add on section in self service account, you should have no problems. It will automatically start using your add on.

Re: $10 Monthly Plan and 500 min add ons

will13am — Sat, 24 Aug 2019 14:38:12 GMT

@szaman , the included usage in the plan will always be used first before transitioning to using add-on. This transition is automatic. You don't need to do anything.

Re: $10 Monthly Plan and 500 min add ons

YVR — Sat, 24 Aug 2019 14:40:35 GMT

@szaman wrote:
I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automatically start to deduct from my add on of 500 minutes or will my phone be disconnected until the next monthly renewal date. Thanks for your help.

Yes, you are right. Once you use up your plan minutes, you will start deducting from your 500 min add on. It is automatic and your service will continue. The good thing is the add on minutes do not expire.

Re: $10 Monthly Plan and 500 min add ons

Anonymous — Sat, 24 Aug 2019 14:41:11 GMT

And automatic even during a call.

It's a great add-on.

Re: $10 Monthly Plan and 500 min add ons

kselmak — Sat, 24 Aug 2019 14:48:33 GMT

When you login to your selfserve do you see 500 minutes add-on? Sometimes people forget it's a 2 step process withdraw money them make purchase.

Re: $10 Monthly Plan and 500 min add ons

szaman — Sat, 24 Aug 2019 14:54:05 GMT

Perfect thanks everyone for the quick responses. Appreciated.

Re: $10 Monthly Plan and 500 min add ons

geopublic — Sat, 24 Aug 2019 15:00:09 GMT

@szaman wrote:
I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automatically start to deduct from my add on of 500 minutes or will my phone be disconnected until the next monthly renewal date. Thanks for your help.

@szaman Think of the add-on as a backup minutes bucket. It works similar to a backup power generator. Once the power goes out (your current plan minutes are used up) then the generator (add-on minutes) kicks in until the power comes back on (new 50 plan minutes after plan renewal).

Re: $10 Monthly Plan and 500 min add ons

deepatiwari — Sat, 24 Aug 2019 15:02:40 GMT

It will automatically start deducting from 500 minutes bucket until it consumes all 500 or reaches to end of the billing cycle whatever comes first

Re: $10 Monthly Plan and 500 min add ons

kselmak — Sat, 24 Aug 2019 17:47:38 GMT

@deepatiwari wrote:
It will automatically start deducting from 500 minutes bucket until it consumes all 500 or reaches to end of the billing cycle whatever comes first

Oh it doesn't end with the billing cycle, unless specifically stated (10 day for example) the add-ons stay on y your account until consumed or account account shuts down. It really turns $10 and $15 plans into no worry plans:)

Re: $10 Monthly Plan and 500 min add ons

deepatiwari — Sat, 24 Aug 2019 19:00:31 GMT

Thank you for the details. I mean to say consumes

@kselmak wrote:
@deepatiwari wrote:
It will automatically start deducting from 500 minutes bucket until it consumes all 500 or reaches to end of the billing cycle whatever comes first
Oh it doesn't end with the billing cycle, unless specifically stated (10 day for example) the add-ons stay on y your account until consumed or account account shuts down. It really turns $10 and $15 plans into no worry plans:)

all 500 minutes in the billing cycle. Of course if not then rest will can be used in the future