topic Re: Autopay issues in Get Support

Autopay issues

Typh01d — Wed, 05 Jan 2022 11:37:37 GMT

So the guy at Walmart who set up my account couldn't get my credit card to go through on autopay and now I'm trying from home and it won't let me do it either. This is the error I get:

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I've talked to my bank to make sure my billing address is correct. I can't figure out why this won't go through. I use this credit card online all the time with no issues. Any help would be greatly appreciated.

Re: Autopay issues

RobertQc — Thu, 07 Feb 2019 20:39:12 GMT

@Typh01d wrote:
So the guy at Walmart who set up my account couldn't get my credit card to go through on autopay and now I'm trying from home and it won't let me do it either. This is the error I get:

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I've talked to my bank to make sure my billing address is correct. I can't figure out why this won't go through. I use this credit card online all the time with no issues. Any help would be greatly appreciated.

@Typh01d

The website can be fussy. You can try different browser / clearing cache and sometimes private browsing / incognito mode. Confirm the billing address from your credit card statement is exact, including periods, spaces, capitalization and punctuation. If you live in unit/apt 206 and the billing address on your statement is "206-XXX street name" then enter it as that, and leave the apt field empty. Try removing / adding a space from the postal code.

Public mobile accepts Credit card or Visa Debit card issued by a Canadian or American financial institution and is registered to a Canadian or American address, or a Public Mobile payment voucher. You can go to recharge.com to get your payment done now.

You can also get a pre-paid visa debit from canada post that works with autopay.

Re: Autopay issues

Lieux — Thu, 07 Feb 2019 23:27:32 GMT

What was your solution @Typh01d if you have one??? It’s good to know for helping more people...

Re: Autopay issues

Typh01d — Thu, 07 Feb 2019 23:41:58 GMT

The fella above you nailed it. I needed to input my address all as one input and leave the suite number blank.

Re: Autopay issues

Lieux — Thu, 07 Feb 2019 23:45:18 GMT

Great @Typh01d !!! Welcome to public mobile!!