topic Re: Charged twice in Get Support

Charged twice

Jennaf18 — Wed, 05 Jan 2022 11:37:23 GMT

I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?

Re: Charged twice

RobertQc — Wed, 06 Feb 2019 21:18:22 GMT

@Jennaf18 wrote:
I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?

@Jennaf18I suggest sending a message to the moderator team. Click this to send them a

message.

Nothing we, as other customers can do to get you a refund, but if you post a screen shot of your account payment history we can confirm what you see

Edited to add- REMOVE YOUR PERSONAL INFORMATION IF YOU POST A SCREN SHOT

Re: Charged twice

RobertQc — Wed, 06 Feb 2019 21:19:22 GMT

@Jennaf18Is the $30 sitting in available balance? If so it will be used next renewal and not bad to leave it in there anyway.