topic Re: Locked out in Get Support

Locked out

Yanaana — Wed, 05 Jan 2022 11:37:19 GMT

I’ve spent 2 days trying to get a solution to my problem.

Re: Locked out

Luddite — Wed, 06 Feb 2019 19:14:28 GMT

I think you originally posted to an old thread; hence the delay.

Try using the lost password function: https://selfserve.publicmobile.ca/forgot-password/.

If that fails, click this: message to moderators to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days. Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages.

Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Locked out

Lieux — Wed, 06 Feb 2019 19:16:09 GMT

@Yanaana it would be easier if you give us more details...but try what @Luddite explained to you...patience!!

Re: Locked out

Luddite — Wed, 06 Feb 2019 19:20:39 GMT

@Lieux Voila: https://productioncommunity.publicmobile.ca/t5/Self-Serve/quot-Sorry-you-ve-been-locked-out-Please-contact-Public-Mobile/m-p/323532/highlight/true#M22432

Re: Locked out

Yanaana — Wed, 06 Feb 2019 19:23:49 GMT

Sorry I thought my message was going to the public mobile customer service

Re: Locked out

Lieux — Wed, 06 Feb 2019 19:25:26 GMT

No problem @Yanaana..you need to click on the link Luddite gives you and you will write to them directly!!!