topic Re: Nothing seems to be working in Get Support

Nothing seems to be working

Doodle123 — Wed, 05 Jan 2022 11:37:01 GMT

I have been with public mobile for nearly a year and haven’t had any issues, until this new cycle. I put money in my account by voucher like I normally do and I haven’t changed my plan at all. But it says I don’t have data, or texting, or calling. It says it’s not apart of my plan but it is, and has been for a year. I tried taking out my SIM card and restarting my phone even but it’s been 2 days with nothing and it’s really frustrating.

Hope you can help, looking forward to your response.

Re: Nothing seems to be working

GinYVR — Fri, 23 Aug 2019 22:51:34 GMT

@Doodle123Since we cannot see your account particulars, can you post what's on the first screen when you log into selfserve.publicmobile.ca? That wil help us decipher what's going on and point you to the direction to get your plan reactivated.

Re: Nothing seems to be working

TheGx — Fri, 23 Aug 2019 23:09:30 GMT

Maybe the lost/stolen trick will help, click on this link to read about it:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/NO-service-and-NO-response-from-Mods/m-p/312365#M23095

Re: Nothing seems to be working

popping — Fri, 23 Aug 2019 23:29:54 GMT

@Doodle123

If the lost/stolen phone suggested by villellamcmeans does not work, try sdding $1 to your account to trigger PM system to re-provision your account.

Re: Nothing seems to be working

Korth — Sat, 24 Aug 2019 02:02:58 GMT

@Doodle123

I'd suspect hardware failure.

You could try reseating the SIM card.

You could try cleaning the electrical contacts on the SIM card (and in the SIM slot, if you can reach them). Just don't get any liquid, debris, or conductive residue into the device.

You might need to replace the SIM card, they usually contain nvflash and other bits which can eventually die. Test your phone with another working SIM card, test your PM SIM card in another working+unlocked phone.