topic Re: Please Help in Get Support

Please Help

Omniavincitamor — Wed, 05 Jan 2022 11:37:00 GMT

I signed up for auto pay soon as I did my account now my number is cut off I tried to manually pay on your website and it gives me an error message phone number 506-xxx-xxxx

EDIT: number edited by NDesai

Re: Please Help

Alex888 — Tue, 05 Feb 2019 23:35:27 GMT

This is a public forum, you shouldn't post private information here.

Have you tried using a different clearing your browser cache or using a different web browser or browser mode? Most people find that Chrome incognito works best.

Re: Please Help

Lieux — Tue, 05 Feb 2019 23:37:56 GMT

You can clear your phone number ..you have to click on the 3 dots right up in your message.. @Omniavincitamor

Re: Please Help

Lieux — Tue, 05 Feb 2019 23:38:49 GMT

Can you give us more details of what happened with your payment? @Omniavincitamor

Re: Please Help

Omniavincitamor — Tue, 05 Feb 2019 23:41:07 GMT

I'm on auto pay it should just work automatically I would assume, but it didn't so when I click on "pay amount due" it says Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

This is the same card I have always used there is no issue with the card

Re: Please Help

Alex888 — Tue, 05 Feb 2019 23:45:13 GMT

@Omniavincitamor For now you could go to www.recharge.com and buy vouchers and add those to your account until you get your autopay fixed so your phone keeps working.

Re: Please Help

Lieux — Tue, 05 Feb 2019 23:49:05 GMT

Can you still phone or text @Omniavincitamor? Is it your renewal date today??

Re: Please Help

CS_Agent — Wed, 06 Feb 2019 15:04:59 GMT

Hi @Omniavincitamor.

Thanks for reaching out to us! We've replied to your message, please check your inbox.

Best,

Syed