topic data wont work in Get Support

data wont work

faytetho — Wed, 05 Jan 2022 11:37:00 GMT

i can send and recieve text messages and make calls, but i cant get data to work and the carrier is showing as telus. PM wont show up at all in the mobile network options

Re: data wont work

TheGx — Fri, 23 Aug 2019 22:51:06 GMT

Try turn off phone then turn on again, that work for another guy with similar problem - you can read his post by clicking here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data-Service-Stopped/m-p/413553

Re: data wont work

srlawren — Fri, 23 Aug 2019 23:12:48 GMT

@faytetho wrote:
i can send and recieve text messages and make calls, but i cant get data to work and the carrier is showing as telus. PM wont show up at all in the mobile network options

@faytetho some phones (in paritcular, most/all Asus models, but potentially others as well) don't know about Public Mobile and set the APN incorrectly to Telus. You're probably going to have to manually create the APN entry for public mobile. https://apn-canada.gishan.net/en/apn/public-mobile

Re: data wont work

TheGx — Fri, 23 Aug 2019 23:17:50 GMT

Yeah, as srlawren said above about setting up the APN manually, my friend has samsung phone and he had to set his APN again to Public few times now to get his data to work again.

Re: data wont work

cavemantoronto — Sat, 24 Aug 2019 04:36:04 GMT

@faytetho wrote:
i can send and recieve text messages and make calls, but i cant get data to work and the carrier is showing as telus. PM wont show up at all in the mobile network options

Carrier showing Telus at noficartion bar can be ignored. It is the software doing it. Do you mean Telus is the name of the APN? If it is, use instructions from before to change.