topic Re: Data Service Stopped in Get Support

Data Service Stopped

Blakegr — Wed, 05 Jan 2022 11:36:58 GMT

Today I received advice that I had used 2.1G of dat since I started my plan on Aug 5th. My plan was set up with 8G of data. Also today my data service has been cut off.

I had the $50 unlimited talk and text plan with 8G of data. Anyone know how to re start my data plan?

Thanks Greg

Re: Data Service Stopped

ChuckYeah — Fri, 23 Aug 2019 22:29:21 GMT

Log into your self serve account. What does the data line say? 2100 of 8###?

Re: Data Service Stopped

geopublic — Fri, 23 Aug 2019 22:29:46 GMT

@Blakegr wrote:
Today I received advice that I had used 2.1G of dat since I started my plan on Aug 5th. My plan was set up with 8G of data. Also today my data service has been cut off.
I had the $50 unlimited talk and text plan with 8G of data. Anyone know how to re start my data plan?
Thanks Greg

@Blakegr Access your account via selfserve and look for the data counter on the landing page. The the data counter is missing that means you used up all your data.

Re: Data Service Stopped

TheGx — Fri, 23 Aug 2019 22:38:54 GMT

Yeah, check to see if your data is all used up like GeoPublic said in above post, if it not all used up or you think there's an error somewhere you can contact the Moderator Team via private message by clicking on the envelope button in your top righthand corner.

You can read about contacting the Moderators by clicking this link:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

The Moderators can take up to a few hours to a few days to reply, so in the meantime try searching for way to fix problem on own by searching this community forum for others who might have written about a similar problem before.

Re: Data Service Stopped

Blakegr — Fri, 23 Aug 2019 22:41:11 GMT

Re Started my phone and it appears to be working again

Re: Data Service Stopped

Blakegr — Fri, 23 Aug 2019 22:45:54 GMT

Data on the landing page is

2026.379 / 8704 MB

Seems I have not run ut of data thankfully

Thank you for your reply

Re: Data Service Stopped

TheGx — Fri, 23 Aug 2019 22:46:09 GMT

Heh heh, restarting our phones is the first thing to try for most phone problems, good thing you tried it and don't have to wait for Moderators to reply you back.

Re: Data Service Stopped

rukawa0929 — Sat, 24 Aug 2019 01:22:41 GMT

Seems like the Self-Serve website is down.. Anyone experiencing the same issue as me?

Re: Data Service Stopped

iliketotalk — Sat, 24 Aug 2019 01:29:08 GMT

@rukawa0929 hi it is not surprising that its down lol it is suggested that one should use chrome for best results but if you tried more than five times that you may have to wait an hour good luck

Re: Data Service Stopped

rukawa0929 — Sat, 24 Aug 2019 01:30:40 GMT

Used chrome too and also tried it on my mobile device but still no luck..
Guess we'll just have to wait 😞