topic Re: I paid twice for my payment..HELP in Get Support

I paid twice for my payment..HELP

somaali — Wed, 05 Jan 2022 11:36:54 GMT

Hello,

I paid online to make a payment for my public mobile line. When I checked my transaction history, it turned out I paid twice and $90 was reduced from my debit card instead of $45 and my payment still ends at 7th of March. Can anyone help me with this?

Re: I paid twice for my payment..HELP

computergeek541 — Tue, 05 Feb 2019 19:36:58 GMT

@somaali wrote:
Hello,
I paid online to make a payment for my public mobile line. When I checked my transaction history, it turned out I paid twice and $90 was reduced from my debit card instead of $45 and my payment still ends at 7th of March. Can anyone help me with this?

It's quite possible that there there was a mistake by the billing system. Are you able to show us what it says in your Public Mobile account transaction history?

Re: I paid twice for my payment..HELP

somaali — Tue, 05 Feb 2019 19:50:33 GMT

Re: I paid twice for my payment..HELP

somaali — Tue, 05 Feb 2019 19:49:26 GMT

Hello,

yes, it shows to transactions. Even my debit transaction history shows two payments. I really need help with this issue

Re: I paid twice for my payment..HELP

computergeek541 — Tue, 05 Feb 2019 19:52:19 GMT

@somaali wrote:
Hello,
yes, it shows to transactions. Even my debit transaction history shows two payments. I really need help with this issue

The only way to fix a double charge would be a to send a private message to Moderator_Team by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The people who have access to the Moderator_Team account are all employees of Public Mobile.

Re: I paid twice for my payment..HELP

missorange — Tue, 05 Feb 2019 19:55:47 GMT

If you double paid, the account balance will show the balance, and then you will use it for the next month. but if you want the money back, you can message MOD team