topic Re: phone compatibility in Get Support

phone compatibility

mjholm — Wed, 05 Jan 2022 11:36:54 GMT

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

Re: phone compatibility

RossN — Fri, 23 Aug 2019 22:26:03 GMT

Re: phone compatibility

popping — Fri, 23 Aug 2019 21:50:49 GMT

@mjholm wrote:
When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

What phone do you have?

If you phone does not work with PM, you need to get a phone which is compatible with PM.

There is no refrund since PM is a prepaid service.

Re: phone compatibility

srlawren — Fri, 23 Aug 2019 21:51:06 GMT

@mjholm wrote:
When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

@mjholm LTE is technically optional. What's your phone's brand and model? (Please be as specific as possible with the model number)

Re: phone compatibility

mjholm — Fri, 23 Aug 2019 21:52:14 GMT

It is a Huawei Y6 II

Re: phone compatibility

mjholm — Fri, 23 Aug 2019 21:59:11 GMT

It lists it as compatible and I heard the 4G LTE is optional from someone else. Any ideas?

Re: phone compatibility

mjholm — Fri, 23 Aug 2019 22:00:41 GMT

No it says emergency calls only

Re: phone compatibility

popping — Fri, 23 Aug 2019 22:06:32 GMT

@mjholm wrote:
It is a Huawei Y6 II

Huawei Y6II has limited support for Telus Network. You need to get a different phone to use with PM.

https://www.frequencycheck.com/carrier-compatibility/gnkm5/telus-canada/devices?utf8=✓&q%5Bfull_name_cont%5D=Huawei+Y6II&q%5Bdevice_brand_id_eq%5D=4&commit=Search

Re: phone compatibility

mjholm — Fri, 23 Aug 2019 23:46:13 GMT

Thanks for your help. I have resolved the issue. It is working now. There was an issue with ow I installed my Sim card. I don't need much support because this is just for talk and text for my grandkds first phone.

Re: phone compatibility

haveajuice — Sun, 25 Aug 2019 03:10:19 GMT

Are you having same issue ?