topic Re: Switch to Koodo in Get Support

Switch to Koodo

grandmymy — Wed, 05 Jan 2022 11:36:50 GMT

Hi everyone,

I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I use up all 3 months from PM? Please help, thank you.

Re: Switch to Koodo

ShawnC13 — Tue, 05 Feb 2019 18:34:23 GMT

@grandmymy wrote:
Hi everyone,

I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I use up all 3 months from PM? Please help, thank you.

If you have ported out your number your PM account has been closed. As a prepaid service there are no refunds if you choose not to use the full term that you have paid for.

Re: Switch to Koodo

Lieux — Tue, 05 Feb 2019 19:08:26 GMT

What is sure that's the plan you have paid with Public mobile is prepaid...so you can't have any refund @grandmymy. EDITED.....

Re: Switch to Koodo

Chanah — Tue, 05 Feb 2019 18:35:35 GMT

That's tough. Could you suspend your koodo account until you've run out of PM credit?

Re: Switch to Koodo

robinsonsadie — Tue, 05 Feb 2019 18:37:29 GMT

Since Public Mobile is a PREpaid service, there are generally no refunds, even if you have a balance in your account. It may be possible to get a refund by contacting the @Moderator_Team, but no guarantees.

Re: Switch to Koodo

stonechucker — Tue, 05 Feb 2019 18:57:02 GMT

@Chanah, @Lieux, once the number is ported away from Public Mobile, the account is deactivated, and funds are lost. There is essentially no plan, and nothing can be done about it.

Re: Switch to Koodo

Lieux — Tue, 05 Feb 2019 18:58:35 GMT

That's what I said??? no???? @stonechucker

Re: Switch to Koodo

stonechucker — Tue, 05 Feb 2019 19:01:29 GMT

@Lieux, I don't believe you did. You asked if the OP could cancel their Koodo plan, which would do nothing, other than leaving them without any service.

To come back to PM, a new SIM would need to be activated, and a new in-market plan would need to be selected.

Re: Switch to Koodo

Lieux — Tue, 05 Feb 2019 19:07:31 GMT

Ok @stonechucker you're right..I have misunderstood what he wanted...

Re: Switch to Koodo

powerg21 — Thu, 07 Mar 2019 19:45:06 GMT

If may have been possible to transfer your funds from PM to Koodo if not have ported your number first. I was alwasy able to tranfer funds from Telus prepaid to Telus postpaid accounts. Since PM in on Telus, maybe fund transfers are possible between the two companies?