topic Re: Auto renew in Get Support

Auto renew

Lpelley — Wed, 05 Jan 2022 11:36:48 GMT

Hi,

I added money to my account last night, using a prepaid voucher but my services wasn't restored and can't get it to work.

Re: Auto renew

Anonymous — Tue, 05 Feb 2019 17:45:26 GMT

@Lpelley wrote:
Hi,
I added money to my account last night, using a prepaid voucher but my services wasn't restored and can't get it to work.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Auto renew

stonechucker — Tue, 05 Feb 2019 17:47:19 GMT

@Lpelley, have you restarted your device? Have you looked to see what your Self-Serve says? Can you provide steps you've taken so far to determine that service isn't working?

Re: Auto renew

Lpelley — Tue, 05 Feb 2019 17:50:06 GMT

I've tried restarting my device several times, with no luck. Also on my self-serve it said that the funds is there on my account but it wasn't taken out for my services

Re: Auto renew

CS_Agent — Tue, 05 Feb 2019 18:11:48 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Auto renew

will13am — Tue, 05 Feb 2019 18:12:52 GMT

@Lpelley wrote:
I've tried restarting my device several times, with no luck. Also on my self-serve it said that the funds is there on my account but it wasn't taken out for my services

If money was not taken to renew, the account should be suspended in which case manual reactivation would be an available option. If you see the option in the overview, click on it to see if the renewal will work.

Re: Auto renew

Lpelley — Tue, 05 Feb 2019 18:27:19 GMT

I just tried suspending my service and restoring it, it didn't work. My funds have been taken, it doesn't work.

Re: Auto renew

srlawren — Tue, 05 Feb 2019 21:37:27 GMT

@CS_Agent wrote:
Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

@CS_Agent @Cedric_M you've linked the above incorrectly. The link text showing above is correct, but if you hover over it, the URL is different, and clicking on ti takes you to a survey about the service you provided. Please fix ASAP.

Also: I thought people were not supposed to send their identifying info any more, and instead are supposed to wait for the verification link? cc: @Mary_M

Re: Auto renew

Anonymous — Tue, 05 Feb 2019 21:42:51 GMT

@srlawren wrote:
@CS_Agent wrote:
Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759
@CS_Agent @Cedric_M you've linked the above incorrectly. The link text showing above is correct, but if you hover over it, the URL is different, and clicking on ti takes you to a survey about the service you provided. Please fix ASAP.

Also: I thought people were not supposed to send their identifying info any more, and instead are supposed to wait for the verification link? cc: @Mary_M

Good catch srlawren. Yeah it's why I still use my canned text about contacting moderators. I haven't yet seen evidence here that the new method is actually doing anything different from the old.