topic Re: Addons cannot be added in Get Support

Re: Addons cannot be added

Ash1949 — Wed, 05 Jan 2022 11:36:36 GMT

I finished the monthly amount. Cannot add addon. Have to wait to renew date.

Re: Addons cannot be added

dabr — Fri, 23 Aug 2019 17:56:27 GMT

@Ash1949 wrote:
I finished the monthly amount. Cannot add addon. Have to wait to renew date.

You've posted in an old thread, but buying add-ons is a two step process. The system should prompt you to first add funds when you select add-ons, so add the funds required and then go back to purchase the add-on you want.

Re: Addons cannot be added

srlawren — Fri, 23 Aug 2019 19:59:50 GMT

@Ash1949 wrote:
I finished the monthly amount. Cannot add addon. Have to wait to renew date.

@Ash1949 I'm confused. Why do you have to wait to renew date? And what monthly amount?

Re: Addons cannot be added

Ash1949 — Fri, 23 Aug 2019 20:08:08 GMT

PB said that I have no funds to continue local calling and have to wait for 3 rd Sept until mu monthly plans renew. I put 10$ but it has been deposited ina long distance plan. I want to make local calls and want an addon but PB says there is a problem.

If there is a problem why cant somebody help instead of just talking to computers.

Re: Addons cannot be added

wetcoaster — Fri, 23 Aug 2019 20:12:58 GMT

@Ash1949 wrote:
PB said that I have no funds to continue local calling and have to wait for 3 rd Sept until mu monthly plans renew. I put 10$ but it has been deposited ina long distance plan. I want to make local calls and want an addon but PB says there is a problem.
If there is a problem why cant somebody help instead of just talking to computers.

Public Mobile offers customer service through this community only.

If you need customer support over the phone you need switch to another provider (and potentially pay according prices for the service).

What plan are you using?

Re: Addons cannot be added

Ash1949 — Fri, 23 Aug 2019 20:16:14 GMT

I am a senior and do not use the cellphone much. i use the $ 10 monthly plan.

Re: Addons cannot be added

wetcoaster — Fri, 23 Aug 2019 20:26:41 GMT

@Ash1949 wrote:
I am a senior and do not use the cellphone much. i use the $ 10 monthly plan.

Public Mobile doesn't offer pay by the minute options - sounds like you have used your 50minutes of airtime. You can add the $5/500minute add-on to tide you over to your renewal date. If you don't use all the add-on minutes, they stay in your account until the next time you run out of the minutes including in your plan, they are yours until you have used them all.

Try logging out of your self serve account, clearing the browser cache and using incognito mode for a fresh log in.

Re: Addons cannot be added

deputyphil — Fri, 23 Aug 2019 20:30:56 GMT

I'm not sure if this is an option that you'd like to explore but I'll suggest it anyways. Deposit $15 into your account and then change plan to the $15/100 minutes of calls. Then select renew my plan now. This way you'll be up and running.

Re: Addons cannot be added

ChuckYeah — Fri, 23 Aug 2019 21:29:12 GMT

Do you have a valid credit card on file? If so, I have visual step by step instructions to add the 500 min $5 add ons. I can send them to you, or post them here if you want to try.

By the way, it you add the 500 minutes they don't expire until you use them. So they may make your life easier for months to come.

@Ash1949 wrote:
I finished the monthly amount. Cannot add addon. Have to wait to renew date.

Re: Addons cannot be added

Ash1949 — Fri, 23 Aug 2019 22:53:18 GMT

I have added 10+10 dolars yesterday and 10$ today. These show on my credit card and also show on PB with 3 debits subsequently on my payment schedule but I still cannot use the phone.

Re: Addons cannot be added

Ash1949 — Fri, 23 Aug 2019 22:53:56 GMT

Yes. I have a valid credit card on file.

Re: Addons cannot be added

ChuckYeah — Fri, 23 Aug 2019 23:50:12 GMT

@Ash1949 Start here!

If you already have $20 on your account, start here:

Log into your self serve account, you should see an account balance of $20.

If you do, click here as illustrated.

Re: Addons cannot be added

ChuckYeah — Fri, 23 Aug 2019 22:58:31 GMT

If you scroll to the bottom of the screen you should see this"

Re: Addons cannot be added

ChuckYeah — Fri, 23 Aug 2019 23:00:34 GMT

Click Buy Addon and you should see this:

Click Confirm my purchase

Re: Addons cannot be added

ChuckYeah — Fri, 23 Aug 2019 23:03:08 GMT

Now you should see this:

Your balance should say $15.00

Re: Addons cannot be added

ChuckYeah — Fri, 23 Aug 2019 23:08:11 GMT

Now go back to the RETURN TO OVERVIEW page and you should have the 500 min add on. And you have 500 minutes of calling to keep you going until "renewal and beyond"!

Re: Addons cannot be added

ChuckYeah — Sat, 24 Aug 2019 00:46:57 GMT

I should mention, if you have the newest entries showing first, you'll have to scroll down to the first POST and move UP from there. It says this at the top:

If you already have $20 on your account, start here:

Log into your self serve account, you should see an account balance of $20.

If you do, click here as illustrated.

OR CLICK HERE FOR THE FIRST STEP:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Re-Addons-cannot-be-added/m-p/413589/highlight/true#M51060

Let me know how it goes. This is what the community is all about. Helping people get what they need whenever possible. I'm a newbie compared to some others. And I have found they care more about your happiness than any call centre agent, no disrespect to those hard working folks.