topic Plan Expired, no service? in Get Support

Plan Expired, no service?

kmac231 — Wed, 05 Jan 2022 11:36:12 GMT

Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services or anything back yet and its still in suspend mode? I tried changing my plan over to something that was almost identical in hopes of maybe kick starting it but that seems to have not worked either. Is there anything i could do to fix this? I still have service but i cant use it to make calls/texts or use my data

Re: Plan Expired, no service?

Anonymous — Mon, 04 Feb 2019 04:54:33 GMT

@kmac231 wrote:
Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services or anything back yet and its still in suspend mode? I tried changing my plan over to something that was almost identical in hopes of maybe kick starting it but that seems to have not worked either. Is there anything i could do to fix this? I still have service but i cant use it to make calls/texts or use my data

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

There's another thing to try but we'll start there.

Re: Plan Expired, no service?

Alex888 — Mon, 04 Feb 2019 05:12:00 GMT

If lost/stolen doesn't work, try adding $1 to your account, sometimes that works.

Re: Plan Expired, no service?

kmac231 — Mon, 04 Feb 2019 05:57:35 GMT

Thank you for the replies, I'll try both of these and report back if it works or not!

Re: Plan Expired, no service?

popping — Mon, 04 Feb 2019 06:01:16 GMT

@kmac231 wrote:
Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services or anything back yet and its still in suspend mode? I tried changing my plan over to something that was almost identical in hopes of maybe kick starting it but that seems to have not worked either. Is there anything i could do to fix this? I still have service but i cant use it to make calls/texts or use my data

Is your account status Active?

If yes, try the lost/stolen phone trick or add $1 trick mentioned in previous posts.

If no, how much is the available fund in your account on the overview page?

Re: Plan Expired, no service?

kmac231 — Mon, 04 Feb 2019 06:17:38 GMT

Before the lost/stolen trick my balance was 50$ and it said my account was suspended in bold red letters (my plan is the 50$ a month for 8gbs, unlimited calls/texts promo) and once I reported it as found and rebooted my phone my balance went down to 0.00$ and it says my payment is due march 5th and states active, yet my data useage is not showing up and I still do not have useage of my phone?

Re: Plan Expired, no service?

popping — Mon, 04 Feb 2019 06:20:32 GMT

@kmac231 wrote:
Before the lost/stolen trick my balance was 50$ and it said my account was suspended in bold red letters (my plan is the 50$ a month for 8gbs, unlimited calls/texts promo) and once I reported it as found and rebooted my phone my balance went down to 0.00$ and it says my payment is due march 5th and states active, yet my data useage is not showing up and I still do not have useage of my phone?

What is your account status now?

If active, do the lost/stolen trick again to re-provision your plan features again.

Good luck.

Re: Plan Expired, no service?

Anonymous — Mon, 04 Feb 2019 06:26:12 GMT

@kmac231 wrote:
Before the lost/stolen trick my balance was 50$ and it said my account was suspended in bold red letters (my plan is the 50$ a month for 8gbs, unlimited calls/texts promo) and once I reported it as found and rebooted my phone my balance went down to 0.00$ and it says my payment is due march 5th and states active, yet my data useage is not showing up and I still do not have useage of my phone?

Excellent report. Do you have a working, valid credit card on file in your account? If so then you can try the suggested $1 added into your Available Funds. Sounds weird I know but it has been known to work on many occassions.

If you don't have a credit card registered here then you can buy a voucher online from recharge.com. They have a $5 one. Their numbers look a little odd but it works out. They take credit cards and Paypal. Paypal can be linked to a bank account too.

Edit: popping hmm...lost/stolen again. ok. I look forward to the OP's results. I like it. Much better than adding money.

Edit again: I type all that while the OP fixed it the other way.

Re: Plan Expired, no service?

kmac231 — Mon, 04 Feb 2019 06:22:45 GMT

Update: The 1$ trick seemed to fix it, thank you for all the support its greatly appreciated!

Re: Plan Expired, no service?

srlawren — Mon, 04 Feb 2019 06:25:00 GMT

@kmac231 wrote:
Update: The 1$ trick seemed to fix it, thank you for all the support its greatly appreciated!

@kmac231 really glad to hear that! Maybe next time don't wait a week before dropping in here, since this was solved for you lickity-split.