topic Re: Service cutoff renewal tmrw. Wtf public mobile??? in Get Support

Service cutoff renewal tmrw. Wtf public mobile???

Radhatter — Wed, 05 Jan 2022 11:36:07 GMT

plan renews feb 4. Had no service all day text or call and have $70 in acct for my 50 dollar plan. Use my phone for work and public mobile cost me about $600 today cause I missed call for a job.

Re: Service cutoff renewal tmrw. Wtf public mobile???

Radhatter — Mon, 04 Feb 2019 02:57:35 GMT

Anyone know why it cut me off a day early. Or how I go about getting it back on before tmrw when it renews??

Re: Service cutoff renewal tmrw. Wtf public mobile???

Lieux — Mon, 04 Feb 2019 03:07:31 GMT

Sorry for you @Radhatter did you try to pay your plan with your funds?? Did you change your plan?? That’s strange ...

Re: Service cutoff renewal tmrw. Wtf public mobile???

popping — Mon, 04 Feb 2019 03:10:29 GMT

@Radhatter wrote:
Anyone know why it cut me off a day early. Or how I go about getting it back on before tmrw when it renews??

PM service cycle is 30 days - not monthly. Therefore, your renewal date will change from month to month.

Which plan do you have?

If you have enough available fund on your account to renew, it will renew it for you.

When is the renewal date on the overview page?

Re: Service cutoff renewal tmrw. Wtf public mobile???

Alex888 — Mon, 04 Feb 2019 03:27:26 GMT

Did you check to make sure your phone was not in Do Not Disturb or Airplane mode?

Have you checked your account to see if the funds were taken for renewal?

Re: Service cutoff renewal tmrw. Wtf public mobile???

mimmo — Mon, 04 Feb 2019 04:22:25 GMT

If you could post a screenshot of your payment history and overview page that might help.

you could try a soft reset bu trying the lost stolen trick but without knowing much about your situation its had to give you any specific advice.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Service cutoff renewal tmrw. Wtf public mobile???

Anonymous — Mon, 04 Feb 2019 04:31:11 GMT

@Radhatter wrote:
plan renews feb 4. Had no service all day text or call and have $70 in acct for my 50 dollar plan. Use my phone for work and public mobile cost me about $600 today cause I missed call for a job.

It does sound like your term ended on the 2nd and then went into suspension overnight to the 3rd by lacking funds either in the Available Funds or by autopay before and during that process.

Screenshots would be helpful to see what you have going on. Blank out personal info of course.

Re: Service cutoff renewal tmrw. Wtf public mobile???

Radhatter — Mon, 04 Feb 2019 04:34:46 GMT

No didn't do anything and won't let me pay cause not due till tmrw

Re: Service cutoff renewal tmrw. Wtf public mobile???

Anonymous — Mon, 04 Feb 2019 04:36:13 GMT

@Radhatter wrote:
No didn't do anything and won't let me pay cause not due till tmrw

It sounds confused. Screenshots.

Re: Service cutoff renewal tmrw. Wtf public mobile???

Awu1 — Mon, 04 Feb 2019 04:49:51 GMT

Yup, please provide some screenshots. We can't really help you if you don't tell us a little more detail

Re: Service cutoff renewal tmrw. Wtf public mobile???

Radhatter — Mon, 04 Feb 2019 06:41:06 GMT

Doesn't matter know it renewed at midnight. Was set to renew on the 4 th as it did. My balance was $70 and my renew date was the 4th like I said. I know it's 30 days all good now

Re: Service cutoff renewal tmrw. Wtf public mobile???

Anonymous — Mon, 04 Feb 2019 06:45:02 GMT

@Radhatter wrote:
Doesn't matter know it renewed at midnight. Was set to renew on the 4 th as it did. My balance was $70 and my renew date was the 4th like I said. I know it's 30 days all good now

Glad it's all working for you now. It still doesn't explain why you had no service on what is thought to be your last day of prepaid service. So what is the date up top now on your overview page?

Re: Service cutoff renewal tmrw. Wtf public mobile???

Lieux — Mon, 04 Feb 2019 12:10:08 GMT

Hello @Radhatter

In your place I would write a message to the moderator....

https://productioncommunity.publicmobile.ca/t5/notes/composepage

moderator_team in SEND TO

Just to know what happened...for the next month...Nice day...

Re: Service cutoff renewal tmrw. Wtf public mobile???

computergeek541 — Mon, 04 Feb 2019 18:57:04 GMT

@slash407 wrote:
if u rely that much on a phone call, i would go postpaid. PM is pretty bare bones.

I would say that there is zero corelation between reliability of prepaid and postpaid. Bugs can also exist in postpaid billing systems, the only difference being that thw service doesn't usually stop working for a few months of non payment. The prepaid service here would be just as reliable as any other prepaid or postpaid service if Public Mobile's system bugs were fixed.