topic Re: Data in Get Support

Data

RODNEY2008 — Wed, 05 Jan 2022 11:35:49 GMT

my data stopped whats going on? I am not due till next week to buy more time?

Re: Data

iliketotalk — Fri, 23 Aug 2019 02:14:12 GMT

@RODNEY2008 Hi if you have a self serve account just under your data and add on section if you don't see any showing then you have used all of it

Re: Data

Dunkman — Fri, 23 Aug 2019 02:16:13 GMT

@RODNEY2008

You likely ran out of data.

You could either change to another plan with data (different amount) immediately, add a 1 GB data add on (for $30) or contact moderator to renew your plan earlier.

Re: Data

RODNEY2008 — Fri, 23 Aug 2019 02:23:42 GMT

I dont see how much I have and had used sorry:

Re: Data

iliketotalk — Fri, 23 Aug 2019 02:28:37 GMT

@RODNEY2008 hi if you dont see any in your data and add ons then that means you used it all, if you click on view my usage it will show you there also

Re: Data

Dunkman — Fri, 23 Aug 2019 02:33:03 GMT

@RODNEY2008

If you don't see something like above in your overview page, that means you ran out of data.

Re: Data

RODNEY2008 — Fri, 23 Aug 2019 02:34:37 GMT

I am payting 25 a month may go to 40 a month whats that give for data? I use for emails:

Re: Data

Dunkman — Fri, 23 Aug 2019 02:37:16 GMT

@RODNEY2008

you will get 5 GB data. Lots more than 1 GB in the $25 plan.

https://www.publicmobile.ca/en/on/plans/40for4500MB-3Gspeed

Re: Data

kselmak — Fri, 23 Aug 2019 02:42:35 GMT

Hi @RODNEY2008

You will receive an sms tomorrow if you are eligible for bonus data, which probably you are as you will renew next week. Now they don't say when the data will be applied to the account, only within 2 weeks, if you are lucky it may even be the next day.

Do you need data right away, how long can you wait?

What plan are you on?

sign into network

RODNEY2008 — Fri, 23 Aug 2019 02:41:26 GMT

says public mobile and then the network that you are trying to join has security issues

for example the login page might not belong to the organisation shown continue anyway via browser not sure why getting this then it showed Telus

Re: Data

RODNEY2008 — Fri, 23 Aug 2019 02:43:26 GMT

25 a month I only use for email send and rec and phone number search listing. when on wifi I turn off data but was not sure how much I had for 25.00:

Re: Data

Dunkman — Fri, 23 Aug 2019 02:45:53 GMT

@RODNEY2008

$25 plan has 1 GB of data (if you are on autopay). 1 GB should be enough for your needs, but sometimes, your phone will use up more data than expected. Other apps in your phone can use data in the background, or if there is an update, you could use much more data.

Re: Data

chrisbasm — Fri, 23 Aug 2019 02:47:17 GMT

@RODNEY2008- 1 GB is quite a bit if only using for emails and basic web searches. That is unless you have emails that are huge. Did you check background apps?

Re: Data

RODNEY2008 — Fri, 23 Aug 2019 02:47:34 GMT

thats prob what happen and did not know but I close apps when done:

Re: Data

RODNEY2008 — Fri, 23 Aug 2019 02:48:03 GMT

no sorry dont know how to:

Re: sign into network

Dunkman — Fri, 23 Aug 2019 02:53:35 GMT

@RODNEY2008

Sorry, don't understand the issue. Are you trying to access the Public mobile site and get this error message? More details please.

Re: Data

RODNEY2008 — Fri, 23 Aug 2019 02:53:52 GMT

I am due on the 5 of Sept I got line on the 6 of this month I think:

Re: Data

kselmak — Fri, 23 Aug 2019 03:00:30 GMT

Are you on autopay? It doesn't just reduce your plan by $2 but also doubles your data (from 500 megs you jump to 1g). Do you have a credit card that you feel comfortable registering with public mobile?

I'm using 250m and I find I have to restrict data on lots of apps.

I don't know anything about iPhones, but in Android if you go to your settings, and then data, below your data usage you can see the apps that use the most data, they are in decreasing order.

You can tweak the usage interval to match your renewal date and that will show you how much your phone measured you used different that period. It should be very close maybe just a bit less than real use.

Start with the top app and when you click on it you will have option to restrict background data. It is good thing to do unless it is an essential app, you don't want to restrict messages or phone. Once restricted those apps will wait for WiFi signal to do most of the background downloading and taking to their hosts.

To get more data you have couple of options, wait and use only WiFi or ask moderators to renew you early or buy add-on it is expensive but it never expire

Re: sign into network

RODNEY2008 — Fri, 23 Aug 2019 02:54:46 GMT

this is on my cell phone it says

Re: Data

RODNEY2008 — Fri, 23 Aug 2019 02:59:11 GMT

I have Prepaid visa from bank but I normally go to a store and ask for air time of 25 or 40.00 I dont know if Visa debit will work.