topic Re: Account Reactivation in Get Support

Account Reactivation

Amulya — Wed, 05 Jan 2022 11:35:39 GMT

Hi There

I am Reactivating my Public Mobile account as porting back from Koodo and want to keep the same email address that is =====@gmail.com, i have already purchased a new card ...once activated will port my number in to this network

please help

Re: Account Reactivation

GR — Thu, 22 Aug 2019 23:59:44 GMT

@Amulya I think you should message the moderator_team first to ask about keeping the same email as before! Or put your email address and add +new or something and that will work also

Re: Account Reactivation

GinYVR — Fri, 23 Aug 2019 00:01:18 GMT

@AmulyaTo avoid complications I suggest you use a new email address.

Re: Account Reactivation

Amulya — Fri, 23 Aug 2019 01:42:40 GMT

i went into the " change my Number" option to port number over from Koodo, says " Oops something went wrong , but dont panic " trying logging back in

tried multiple times doesnt work , any other steps i can take ?

Regards

Re: Account Reactivation

Karnbot13 — Fri, 23 Aug 2019 01:54:11 GMT

Is it a koodo prepaid account? You'll need the moderators if it is

Re: Account Reactivation

Amulya — Fri, 23 Aug 2019 02:04:56 GMT

its Post Paid

Re: Account Reactivation

Amulya — Fri, 23 Aug 2019 10:55:02 GMT

Its Post paid ...any Reson why its doing that ...do i have to call Koodo to release the number?

Re: Account Reactivation

GinYVR — Fri, 23 Aug 2019 11:00:56 GMT

@Amulya

You just need to go here to get your number transferred.. Select transfer and enter your number. NO you dont' need to call Koodo to get your number released, but make sure your Koodo account is still active.

New NumberThe website can be glitchy and overloaded at times, it is best to make sure your browser is freshly restart, free from add ons like Adblockers and cleared of cache.

Re: Account Reactivation

Triguy — Fri, 23 Aug 2019 11:00:33 GMT

Here is more info about porting.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: Account Reactivation

Amul — Fri, 23 Aug 2019 11:18:29 GMT

Still not slowing me

Re: Account Reactivation

GinYVR — Fri, 23 Aug 2019 11:31:44 GMT

@AmulIt looks like you will need to get the moderators involved via this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It looks like the number is in a number block that belongs to Rogers.

Also put your Koodo SIM card back into your phone to make sure it is working too.

Re: Account Reactivation

Amul — Fri, 23 Aug 2019 11:35:29 GMT

Yes the number was from Rogers originally .. it’s with Koodo now and it is still working .. thank you so much for replying early in the morning .. I’ll click the moderators link

Re: Account Reactivation

tehowennathe — Fri, 23 Aug 2019 12:03:14 GMT

I was with PM then went to Lucky Mobile. When PM got the Canada US plan I came back to PM. The email that was used when I was first with PM is still the current email I use on my new PM account. It works perfectly with no issues. Should be no issue at all.

Re: Account Reactivation

Amul — Fri, 23 Aug 2019 12:41:08 GMT

Good to know .. ya me too had to use a different email for this number

Re: Account Reactivation

Amul — Fri, 23 Aug 2019 16:11:28 GMT

Do the moderators take 24-48 hrs to reply ? Or should be anytime soon

Re: Account Reactivation

ChuckYeah — Fri, 23 Aug 2019 16:14:23 GMT

@Amul wrote:
Do the moderators take 24-48 hrs to reply ? Or should be anytime soon

Usually within 48 hours but lately some have waited longer. Hopefully, they are getting closer to 48 if not better by now. I've seen some people recently say it took less. Good sign!

Re: Account Reactivation

GinYVR — Fri, 23 Aug 2019 16:14:34 GMT

@AmulIt could take them up to 48+ hours to reply depending on their workload. They also don't work 24/7.

Re: Account Reactivation

YVR — Fri, 23 Aug 2019 16:19:54 GMT

@Amul wrote:
Do the moderators take 24-48 hrs to reply ? Or should be anytime soon

In the past week, have got responses back within 24 hours everytime.