topic Re: I need urgent help. Unauthorized port out of Public mobile. in Get Support

I need urgent help. Unauthorized port out of Public mobile.

wordup41 — Wed, 05 Jan 2022 11:35:35 GMT

Hello,

I received a message from public mobile stating that they received a request to port out my number. I am very worried and would like urgent help before my number gets stolen. What is the best way to get this actioned before it is too late?

Re: I need urgent help. Unauthorized port out of Public mobile.

Triguy — Thu, 22 Aug 2019 23:51:15 GMT

Message a moderator and advised them of the porting issue.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need urgent help. Unauthorized port out of Public mobile.

GinYVR — Fri, 23 Aug 2019 00:00:15 GMT

@wordup41Do you still have service? If so, the porting hasn't happened yet. You can try to put your phone as Lost/Stolen as both porting in and out accounts have to be active for the port to be successful.

Report your incident to Canada Anti Fraud Center http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm

Re: I need urgent help. Unauthorized port out of Public mobile.

wordup41 — Fri, 23 Aug 2019 00:02:32 GMT

I still have service, how do I report lost or stolen?

Re: I need urgent help. Unauthorized port out of Public mobile.

hairbag1 — Fri, 23 Aug 2019 00:04:20 GMT

Log into My Account / Plan & Add-ons...look for Lost / Stolen tab. Click to Suspend service. You're phone will not work while it's "Lost"

Re: I need urgent help. Unauthorized port out of Public mobile.

GinYVR — Fri, 23 Aug 2019 00:13:11 GMT

@wordup41Yes you would loose service while you are suspended.. hopefully triggering Lost/ Stolen will put a stop to the automated porting process.. as getting a response from a moderator takes a while up to 48 hours.

Lost / Found service

Re: I need urgent help. Unauthorized port out of Public mobile.

wordup41 — Fri, 23 Aug 2019 00:19:53 GMT

Perfect! Thank you for your help. I've suspended my service until I hear back from a Public Mobile moderator. I really hope whoever is trying to steal my number is unsuccessful since I reported it stolen.

Re: I need urgent help. Unauthorized port out of Public mobile.

will13am — Fri, 23 Aug 2019 00:24:48 GMT

@wordup41 , are you able to attempt a login to confirm whether the number has been ported out? If it has, then the account will have closed. You can also try calling your number to see if the "guilty party" will answer or that the number is still working on a different service.

Re: I need urgent help. Unauthorized port out of Public mobile.

stonechucker — Fri, 23 Aug 2019 00:25:13 GMT

Is it at all possible that this is message that is fake? Did it come from a short code used by Public Mobile, or from a spoofed telephone number? Chances are good this is a nothing situation.

Re: I need urgent help. Unauthorized port out of Public mobile.

geopublic — Fri, 23 Aug 2019 02:10:29 GMT

@wordup41 wrote:
Hello,

I received a message from public mobile stating that they received a request to port out my number. I am very worried and would like urgent help before my number gets stolen. What is the best way to get this actioned before it is too late?

@wordup41 Are you sure the message was from Public Mobile? What type of message was it? Can you post a screenshot minus any personal info.

Re: I need urgent help. Unauthorized port out of Public mobile.

wordup41 — Fri, 23 Aug 2019 00:30:30 GMT

@stonechucker. The text came from 480-0. Is that legit? I am still able to login and I still had service 30 minutes after the text message. I reported my number lost but I still see Public Mobile as my carrier but I am not able to make or reecive calls\texts.

Re: I need urgent help. Unauthorized port out of Public mobile.

wordup41 — Fri, 23 Aug 2019 00:35:03 GMT

@geopublicYes of course, the screenshot is below:

Re: I need urgent help. Unauthorized port out of Public mobile.

stonechucker — Fri, 23 Aug 2019 00:35:33 GMT

@wordup41 wrote:
@stonechucker. The text came from 480-0. Is that legit? I am still able to login and I still had service 30 minutes after the text message. I reported my number lost but I still see Public Mobile as my carrier but I am not able to make or reecive calls\texts.

To be completely honest, I have no idea. That’s not a short code I’ve ever scene, and as such, I would start searching on Google to see if it’s previously been searched and reported as anything.

Your plan is safe right now, as your number is marked as stolen.

Re: I need urgent help. Unauthorized port out of Public mobile.

geopublic — Fri, 23 Aug 2019 00:39:44 GMT

@wordup41 wrote:
@geopublicYes of course, the screenshot is below:

@wordup41 Hopefully you did not click on that link. How did you message the moderators?

Re: I need urgent help. Unauthorized port out of Public mobile.

wordup41 — Fri, 23 Aug 2019 00:53:01 GMT

I did not click on the link. I logged into my account on my PC and contacted them by sending a private message. I changed my account password to be safe. I know a PIN was setup when I first registered but I have no idea how to change it.

Re: I need urgent help. Unauthorized port out of Public mobile.

geopublic — Fri, 23 Aug 2019 01:06:26 GMT

@wordup41 wrote:
I did not click on the link. I logged into my account on my PC and contacted them by sending a private message. I changed my account password to be safe. I know a PIN was setup when I first registered but I have no idea how to change it.

@wordup41 Good. Best to wait for a response from the moderator team. I think you can only change your PIN through making a request from the moderator team.

Edit: You should attach a copy of the screenshot when messaging the moderator.

Please keep us posted.

Re: I need urgent help. Unauthorized port out of Public mobile.

wordup41 — Fri, 23 Aug 2019 01:16:01 GMT

@geopublic. Yes, I made sure to attach the photo when I pm'd. Thanks again for the prompt response. I hope I made the necessary action to prevent it.

Re: I need urgent help. Unauthorized port out of Public mobile.

geopublic — Fri, 23 Aug 2019 01:18:56 GMT

@wordup41 wrote:
@geopublic. Yes, I made sure to attach the photo when I pm'd. Thanks again for the prompt response. I hope I made the necessary action to prevent it.

@wordup41 Sounds like you did everything right. I don't think you have anything to worry about. Looks like a phishing attempt to me.

Re: I need urgent help. Unauthorized port out of Public mobile.

chrisbasm — Fri, 23 Aug 2019 01:26:18 GMT

I just tried the link in the message. It redirects to the Public Mobile comminuty, and starts a private message to the moderator team (if you are logged in).

Re: I need urgent help. Unauthorized port out of Public mobile.

mimmo — Fri, 23 Aug 2019 01:33:39 GMT

@wordup41 @ porting requires your tel number, name and one of pin, imei, account number and for it to be active.

As an added precaution I would change your name to "do not port", mods are replying in about 4 days.