topic Re: Transfer number from TextNow in Get Support

Transfer number from TextNow

sirvaan — Wed, 05 Jan 2022 11:35:25 GMT

Hi everybody,

Is it possible to transfer a number from TextNow, which is basically a Voip, to Public mobile?

In TextNow app, it is just a number and my name, and there is not any account number, address, etc to provide to PM so they can port my number.

Any idea?

Re: Transfer number from TextNow

GR — Thu, 22 Aug 2019 20:54:04 GMT

If you search the community Theres someone a few weeks ago that did it! I'll look to see if I can find the post and tag you in it

Re: Transfer number from TextNow

geopublic — Thu, 22 Aug 2019 20:52:30 GMT

@sirvaan wrote:
Hi everybody,

Is it possible to transfer a number from TextNow, which is basically a Voip, to Public mobile?

In TextNow app, it is just a number and my name, and there is not any account number, address, etc to provide to PM so they can port my number.

Any idea?

@sirvaan Best to call TextNow and ask them as some VOIP providers will charge you a fee before you can port out.

Re: Transfer number from TextNow

DanielleMarie — Thu, 22 Aug 2019 20:57:45 GMT

If you search TextNow's forums there are lots of posts about this. Hopefully you can find some useful info there! Good luck! 😄
https://supportwireless.textnow.com/hc/en-us/search?utf8=%E2%9C%93&query=port+out&commit=Search

Re: Transfer number from TextNow

sirvaan — Thu, 22 Aug 2019 20:58:09 GMT

Thank you, I read it and it was helpful, I think I have to contact to moderators team.

Re: Transfer number from TextNow

GR — Thu, 22 Aug 2019 21:02:35 GMT

@sirvaan yes that's a start and like @geopublic said message TextNow to see if they have a fee to release the number

Re: Transfer number from TextNow

iliketotalk — Thu, 22 Aug 2019 21:04:45 GMT

@sirvaan hi here is the link for the moderator team It is my understanding that they need to contact textnow to complete port https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number from TextNow

Costello_P — Fri, 23 Aug 2019 22:35:51 GMT

From what I can see the system will not allow the port without :

Billing name

Service address ( this is the most important thing and it's about the place where the Internet connection you have is registered because the voip service is treated as a landline port )

secondary phone number

name of the company

So, in the end it's doable but we need this specific info from you.

Re: Transfer number from TextNow

sirvaan — Fri, 23 Aug 2019 23:21:57 GMT

@Costello_P wrote:
From what I can see the system will not allow the port without :

Billing name

Service address ( this is the most important thing and it's about the place where the Internet connection you have is registered because the voip service is treated as a landline port )

secondary phone number

name of the company

So, in the end it's doable but we need this specific info from you.

I checked their forums and I find these information:

“you would need to have your new carrier reach out to us at porting@textnow.com for further assistance on porting your number out to them. “

And Also they advise to use this address:

“Hey there! Please try using our address:

1 Sutter St

San Francisco, CA, 94104

Re: Transfer number from TextNow

sirvaan — Fri, 23 Aug 2019 23:21:02 GMT

@Costello_P wrote:
From what I can see the system will not allow the port without :

Billing name

Service address ( this is the most important thing and it's about the place where the Internet connection you have is registered because the voip service is treated as a landline port )

secondary phone number

name of the company

So, in the end it's doable but we need this specific info from you.

The address was wrong in my pervious post!

I checked their forums and I find these information:

“you would need to have your new carrier reach out to us at porting@textnow.com for further assistance on porting your number out to them. “

https://supportwireless.textnow.com/hc/en-us/community/posts/360043245271-Port-OUT-information

And Also they advises to use this address:

“Hey there! Please try using our address:

1 Sutter St

San Francisco, CA, 94104

https://supportwireless.textnow.com/hc/en-us/community/posts/360013895046-Porting-out

Re: Transfer number from TextNow

Costello_P — Fri, 23 Aug 2019 23:26:38 GMT

We won't be able to use that address due to the fact that it is a US address. I'll try to contact them directly using the support mail you sent me.

Re: Transfer number from TextNow

Costello_P — Fri, 23 Aug 2019 23:32:40 GMT

I have some new info. We'll need the address of your internet service (wireline).

Re: Transfer number from TextNow

sirvaan — Fri, 23 Aug 2019 23:50:52 GMT

@Costello_P wrote:
I have some new info. We'll need the address of your internet service (wireline).

Internet service provider for my house?

It’s SHAW. You need my home address?

You can find my address in my PM profile, which I think you have access to, if no, I can send you via private message.

Re: Transfer number from TextNow

Costello_P — Sat, 24 Aug 2019 00:27:51 GMT

All good, the request has been processed and we'll have to wait around two business days to get a reply from your provider with the confirmation that the number has been successfully ported.

Let me know if everything is okay for you and if there's anything else you need assistance with 🙂

Re: Transfer number from TextNow

sirvaan — Sat, 24 Aug 2019 00:34:01 GMT

@Costello_P wrote:
All good, the request has been processed and we'll have to wait around two business days to get a reply from your provider with the confirmation that the number has been successfully ported.

Let me know if everything is okay for you and if there's anything else you need assistance with 🙂

Fingers crossed and thank you very much for your time.

Re: Transfer number from TextNow

sirvaan — Sun, 25 Aug 2019 05:38:07 GMT

@Costello_P wrote:
All good, the request has been processed and we'll have to wait around two business days to get a reply from your provider with the confirmation that the number has been successfully ported.

Let me know if everything is okay for you and if there's anything else you need assistance with 🙂

Just wanted to give an update.
Yesterday my line transferred from TextNow to PM, but not completely!
I can send/receive SMS and make a call without any problem, but when somebody tries to call me, my PM mobile is not ringing, instead, my TextNow app is ringing. Also, I still have access to the Number from TextNow app which is weird!

Re: Transfer number from TextNow

GinYVR — Sun, 25 Aug 2019 05:39:37 GMT

@sirvaanIt sounds like it is a stuck port, you will need to message the moderators to retry the port again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number from TextNow

siddijal — Sat, 24 Oct 2020 13:27:21 GMT

@sirvaan @Costello_P @Just checking, did your issue resolve? coz I am thinking to port from textnow to public mobile.

Re: Transfer number from TextNow

darlicious — Sat, 24 Oct 2020 14:39:33 GMT

@siddijal

Most likely....you can contact the moderators and confirm with them the procedure as it sounds like you will need their assistance to port your number in anyhow. Provide a link to this thread in your message and tag the moderator or address it Attention : Costello_P so if he is available you will know he has experience with porting from textnow.

Re: Transfer number from TextNow

sirvaan — Sat, 24 Oct 2020 22:05:00 GMT

Yes, they transferred my number from textnow to PM, it took 3-4 days to complete.