topic Re: Help understanding billing in Get Support

Help understanding billing

Mothman — Wed, 05 Jan 2022 11:35:20 GMT

SUre this is probably a dumb question, but I can't figure out the way billing works here.

My daughters plan just renewed today (first renewal since setting up the plan).

It's a $15 dollar plan, set up on auto-pay.

The info in Recent Transactions is shown below.

My credit card was actually only billed $1.12 today...

So what does all of this mean? How do I read this transaction list?

Aug 22, 2019	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Aug 22, 2019	30-day plan/Forfait de 30 jours		$10.00	$5.00
Aug 22, 2019	Automatic Top-Up/Réapprovisionnements auto.	$1.00		$15.00
Aug 22, 2019	AutoPay Reward	$2.00		$14.00
Jul 24, 2019	$10 Referral Credit/Crédit de recommandation de 10 $	$10.00		$12.00
Jul 23, 2019	AutoPay Reward	$2.00		$2.00
Jul 23, 2019	100 Minutes Canada-Wide Talk/100 MINUTES d’appel au Canada		$5.00	$0.00
Jul 23, 2019	30-day plan/Forfait de 30 jours		$10.00	$5.00
Jul 23, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$15.00		$15.00

Re: Help understanding billing

dabr — Thu, 22 Aug 2019 20:24:53 GMT

@Mothman Everything looks correct. Your daughter had $10 referral credit plus $4 for the autopay (first two months), so that only left remainder of $1 to be paid plus provincial taxes (12%).

Re: Help understanding billing

Mothman — Thu, 22 Aug 2019 20:26:36 GMT

Derp... ok, that makes perfect sense.... I think it was the 2 auto-pay credits in one cycle that confused me.

Sorry... it makes sense now.

Re: Help understanding billing

dabr — Thu, 22 Aug 2019 20:29:23 GMT

@Mothman wrote:
Derp... ok, that makes perfect sense.... I think it was the 2 auto-pay credits in one cycle that confused me.

Sorry... it makes sense now.

Yes PM doesn't take off autopay credit for the first month's bill but it's nice to get the double credit for the next time. From now onwards, it will be $2/30 day.

Re: Help understanding billing

cavemantoronto — Fri, 23 Aug 2019 03:46:02 GMT

@Mothman

Left side has payments

Right side has charges

Balance can be wrong because payment history only sorts by day and doesn't know how to show it in proper order.