topic Re: Porting from koodo in Get Support

Porting from koodo

Whitbyaus — Wed, 05 Jan 2022 11:35:12 GMT

Hi, I have just activated my new SIM card. Now I would like to port my number from Koodo but can’t find where to do it. Any help would be great

Re: Porting from koodo

dabr — Thu, 22 Aug 2019 19:11:01 GMT

@Whitbyaus wrote:
Hi, I have just activated my new SIM card. Now I would like to port my number from Koodo but can’t find where to do it. Any help would be great

If it's Koodo prepaid the you need assistance of Moderator_Team by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Koodo postpaid can done in your online self serve account.

Re: Porting from koodo

ChuckYeah — Thu, 22 Aug 2019 19:12:36 GMT

Is it prepaid, if so:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

If it's postpaid, go to self serve here:

Plans and Addons -> change phone number

Re: Porting from koodo

Whitbyaus — Thu, 22 Aug 2019 19:12:45 GMT

Thank you. But where on the self serve account? Cant seem to find it

Re: Porting from koodo

Whitbyaus — Thu, 22 Aug 2019 19:14:00 GMT

Sorry didn’t see the last part. Thanks for your hep

Re: Porting from koodo

geopublic — Thu, 22 Aug 2019 19:18:58 GMT

@Whitbyaus wrote:
Thank you. But where on the self serve account? Cant seem to find it

@Whitbyaus Selfserve fist page see below

Re: Porting from koodo

hairbag1 — Thu, 22 Aug 2019 19:21:35 GMT

Hey @Whitbyaus ...you've given a SOLUTION to yourself....it's the correct thing to do is to provide SOLUTION to someone else who's actually given you a solution ? You can change things by clicking on the 3 little dots on top right side of the dialogue box and assign the SOLUTION to whomever you feel provided it.

Re: Porting from koodo

dabr — Thu, 22 Aug 2019 19:26:04 GMT

@hairbag1 It's probably done in error when you're not familiar with the whole system.

@Whitbyaus It's an easy mistake to make, you can correct as suggested by hairbag1, perhaps @ChuckYeah gave you the answer?

Re: Porting from koodo

hairbag1 — Thu, 22 Aug 2019 19:28:11 GMT

I agree it's unfamiliaritity with PM system....that's why I pointed it out and that he should select someone who (he feels) best provided a solution.

Re: Porting from koodo

Whitbyaus — Thu, 22 Aug 2019 20:04:51 GMT

Correct, not familiar and clicked wrong button. My apologies. Can it be corrected?

@hairbag1 wrote:
I agree it's unfamiliaritity with PM system....that's why I pointed it out and that he should select someone who (he feels) best provided a solution.

Re: Porting from koodo

dabr — Thu, 22 Aug 2019 20:07:10 GMT

@Whitbyaus wrote:
Correct, not familiar and clicked wrong button. My apologies. Can it be corrected?
@hairbag1 wrote:
I agree it's unfamiliaritity with PM system....that's why I pointed it out and that he should select someone who (he feels) best provided a solution.

Yes, just click the 3 dots top right of your post to edit and unclick the solution.

Re: Porting from koodo

ChuckYeah — Thu, 22 Aug 2019 21:32:04 GMT

@Whitbyaus wrote:
Correct, not familiar and clicked wrong button. My apologies. Can it be corrected?
@hairbag1 wrote:
I agree it's unfamiliaritity with PM system....that's why I pointed it out and that he should select someone who (he feels) best provided a solution.

Don't worry about it it's all good as long as you're on your way. Welcome to PM!