topic Re: Not working in Get Support

Not working

Adam1990 — Wed, 05 Jan 2022 11:35:08 GMT

I bought and paid for a SIM card with a plan for Canada wide calling and unlimited texting but for some reason it not working

Re: Not working

hairbag1 — Thu, 22 Aug 2019 18:39:36 GMT

Go to Get Started at top of page to confirm if your phone will work here and if it's blacklisted somewhere .

Re: Not working

computergeek541 — Thu, 22 Aug 2019 18:41:06 GMT

@Adam1990 wrote:
I bought and paid for a SIM card with a plan for Canada wide calling and unlimited texting but for some reason it not working

Any error message on the phone's screen? Sim network unlock pin, emergency calls only, no sim card, etc.? If you log into your self-serve account, is your plan status stated to be "active"?

Re: Not working

popping — Thu, 22 Aug 2019 18:42:57 GMT

@Adam1990

Which phone do you have?

Is it unlocked?

Re: Not working

Adam1990 — Thu, 22 Aug 2019 19:16:54 GMT

Yes it is unlocked when I go online is says the SIM is invalid and when I try and make a call it says I don't have the add on to do so

Re: Not working

GinYVR — Thu, 22 Aug 2019 19:19:29 GMT

@Adam1990Sounds like your SIM card was not activated correctly.. you will need to contact the moderators with this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Tell them what your SIM card number is, they will get back to you in about 48+ hours.

Re: Not working

geopublic — Thu, 22 Aug 2019 19:49:39 GMT

@Adam1990 wrote:
I bought and paid for a SIM card with a plan for Canada wide calling and unlimited texting but for some reason it not working

@Adam1990 Dial 611 and report back on what happens.

Re: Not working

toxicfire — Thu, 22 Aug 2019 23:18:30 GMT

@Adam1990 wrote:
I bought and paid for a SIM card with a plan for Canada wide calling and unlimited texting but for some reason it not working

Where did you buy the card from? Did you go into a store like a walmart and have them activate a sim card for you?

Did you purchase online and setup your self?