topic Re: Cellular network not available in Get Support

Cellular network not available

peterpasschier — Wed, 05 Jan 2022 11:35:08 GMT

I have this phone, unlocked, works with other cards, I think it should work on Public Mobile: Doogee X7 Pro. My plan is the standard $30/30d, activated and paid.

In the SIM cards settings I have the TELUS labeled card active, and set as the preferred SIM for Cellular data, Calls and SMS messages. It shows Number Unknown

No signal is showing in the top bar icon, NO SERVICE on the lockscreen. Data is not working. When I call I get the message "Cellular network not available", and when I call my number from a different phone I get to the voicemail for that number.

I have rebooted a number of times, I tried both SIM card slots, anything else that can be done?

Re: Cellular network not available

Dunkman — Thu, 31 Jan 2019 05:13:18 GMT

@peterpasschier

Your phone may not work on Public Mobile.

Check the website:

https://willmyphonework.net

I checked 2G, 3G incompatible, 4G only band 7 - 2600 Mhz

Maybe try the PM Sim card in another phone to determine whether hardware issues verus Public Mobile problem.

Re: Cellular network not available

Alex888 — Thu, 31 Jan 2019 05:22:48 GMT

If it is saying Telus then it might not be detecting it properly, it should say Public Mobile. You should try removing the SIM card, clear the phone's cache, restart it, then put the SIM back in.

Re: Cellular network not available

peterpasschier — Thu, 31 Jan 2019 05:39:03 GMT

Without doing anything, something has now changed, when I try to call now, it no longer says "Cellular network not available" but it is trying to make the call (but not succeeding in getting through, no 'ringtone' is heard). But the phone number now shows on the SIM card (Carrier is still TELUS).

And on the top bar 4G is now showing, and when I tried data, it worked! Now I need the phone to connect...

Re: Cellular network not available

bridonca — Thu, 31 Jan 2019 05:35:54 GMT

That phone has no business being used in North America. You would have to have the phone at a tower that supports 2600 mhz LTE, and not all of them do.

Re: Cellular network not available

computergeek541 — Thu, 31 Jan 2019 05:51:00 GMT

"4g" could mean LTE. If "3g" networks aren't enabled in the phone settings, or if this phone isn't compatible with Public Mobile's 3g network, voice calling won't work. This could explain why data works but not phone calls.

Re: Cellular network not available

Dunkman — Thu, 31 Jan 2019 06:02:13 GMT

I am not a tech expert, but I think that your phone does not have the appropriate 3G bands (ie. 850,1900 Mhz) for talk.

Your phone has 3G Bands: UMTS 2100 / 900 MHz

Not compatable with talk

Re: Cellular network not available

peterpasschier — Thu, 31 Jan 2019 06:07:14 GMT

Thank you everyone, I think it is clear that talk is not going to work...

@CS_AgentCould I still cancel my plan? And how about the SIM card??

Re: Cellular network not available

Alex888 — Thu, 31 Jan 2019 07:53:01 GMT

@peterpasschierYou would have to ask a moderator about that, you can contact them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: Cellular network not available

surreyboz — Thu, 31 Jan 2019 12:27:06 GMT

@peterpasschier wrote:
Thank you everyone, I think it is clear that talk is not going to work...
@CS_AgentCould I still cancel my plan? And how about the SIM card??

Public Mobile is a Prepaid Provider and like all Prepaid Providers in Canada there are no Refunds and on top of that its not like it Public Mobile Fault. It's your phone that is partially compatible for North America.

Re: Cellular network not available

stonechucker — Thu, 31 Jan 2019 14:00:57 GMT

As @Dunkman listed above, your phone will not work here except for the 4G Data.

You can install an app such as Fongo, to get a free telephone number for the time until you get another phone, or move to a compatible carrier.

Fongo will make calls over data, so 4G and WiFi. Currently, only Rogers towers will allow your phone to use a calling band.

Re: Cellular network not available

peterpasschier — Thu, 31 Jan 2019 17:40:25 GMT

They offered putting the amount paid on hold, or transferring it to another PM account, so the money is not completely lost.

Not sure if the SIM card is still usable for some other account..?

Re: Cellular network not available

Anonymous — Thu, 31 Jan 2019 17:48:30 GMT

@peterpasschier wrote:
They offered putting the amount paid on hold, or transferring it to another PM account, so the money is not completely lost.

Not sure if the SIM card is still usable for some other account..?

Get a cheapo compatible phone and give to a kid or a parent or something maybe? You can kind of change things around to make use of the account/SIM elsewise.

Re: Cellular network not available

bud21ca — Fri, 01 Feb 2019 14:27:07 GMT

I bought an Asus Zenfone4 a few months ago, I had the exact same issue. Turns out the phone was made for the Taiwan market. I could only get the phone to make and receive calls if I changed phone setting from lte to 3g manually.

Re: Cellular network not available

peterpasschier — Fri, 01 Feb 2019 16:53:14 GMT

In my case unfortunately, the Doogee X7 Pro only supports W-CDMA 900+2100 on the 3G spectrum, so can't change settings there, and Public Mobile doesn't support 2G.

Re: Cellular network not available

bud21ca — Fri, 01 Feb 2019 16:59:30 GMT

@Dunkman @stonechucker are correct. Your phone will only work on band 7 - 2600mhz for 4g. Maybe like others have said pick up a cheap unlocked phone with compatible bands.

Re: Cellular network not available

peterpasschier — Fri, 01 Feb 2019 17:05:58 GMT

@bud21ca wrote:
Maybe like others have said pick up a cheap unlocked phone with compatible bands.

Any suggestions where to best find one?

Re: Cellular network not available

bud21ca — Fri, 01 Feb 2019 17:12:27 GMT

Amazon has a good selection cheap, best buy online also is a great place. Just make sure it is a North American version. It gets tricky sometimes. I have bought wrong phones a few times. Anazon has the best return policies though.

Re: Cellular network not available

bud21ca — Fri, 01 Feb 2019 17:21:36 GMT

If you are on Amazon, Blu makes some decent cheaper phones that are compatible. I have used the blu life one x3, it is a great phone with crazy battery life.

Re: Cellular network not available

peterpasschier — Fri, 01 Feb 2019 17:34:04 GMT

I didn't realize that phones had gotten that much cheaper in Canada in the last few years. The only bigger than 5.5" BLU under $100 is this: https://www.amazon.ca/BLU-Studio-Mega-8GB-Refurbished/dp/B07D3WMRPV (Refurbished, 1GB RAM, 8GB ROM, 6" screen)

Still not sure if it compatible (couldn't find it on https://willmyphonework.net/) but I think it probably will.