topic Re: Account Issues in Get Support

Account Issues

Rochelle04 — Wed, 05 Jan 2022 11:35:00 GMT

i just registered and paid with the voucher..i got the confirmation email saying everrything is good.........when i log in with the email it says not verified...help pls

Re: Account Issues

GR — Thu, 22 Aug 2019 17:45:56 GMT

You did register online and set up the self serve account in the activation?

Re: Account Issues

Rochelle04 — Thu, 22 Aug 2019 17:48:53 GMT

yeah i did...the email says welcome shows me the plan...now let me try to log in with that eaxact email and nothing

Re: Account Issues

GR — Thu, 22 Aug 2019 17:52:20 GMT

You might have to message the moderator_team for help. If you received the email it means they have the right email address unless where you create the username (Email) you mispelled it

Re: Account Issues

Rochelle04 — Thu, 22 Aug 2019 17:53:38 GMT

hmmmm would i be able to sign up again or no?

Re: Account Issues

Rochelle04 — Thu, 22 Aug 2019 17:56:16 GMT

@CS_Agent can i get help asappp pls

Re: Account Issues

GR — Thu, 22 Aug 2019 17:58:59 GMT

No, don't sign up again. You should click on the envelope on the top right of the screen and write a message to the Moderator_Team team

Re: Account Issues

will13am — Thu, 22 Aug 2019 18:00:25 GMT

@Rochelle04 wrote:
@CS_Agent can i get help asappp pls

The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Account Issues

Rochelle04 — Thu, 22 Aug 2019 18:01:56 GMT

thank you

Re: Account Issues

Rochelle04 — Thu, 22 Aug 2019 18:08:50 GMT

do you think because i ported a number thats the issue?

Re: Account Issues

GR — Thu, 22 Aug 2019 18:12:13 GMT

@Rochelle04 no, you should still be able to get in your account

Re: Account Issues

vcadieux — Thu, 22 Aug 2019 18:13:49 GMT

I don't think his is related as other people would also have the issue when porting...probably something went wrong during the registration.

A moderator will definitely be able to fix the issue.