topic Issues porting a phone number in Get Support

Issues porting a phone number

kocansadia — Wed, 05 Jan 2022 11:34:53 GMT

Hi,

I recently changed my phone number and ported my landline from Bell to my cell phone with PM. I did it online and it said that the port was successful. I can make outgoing calls, but I cannot recieve any incoming calls. How can I fix this issue with the incoming calls?

Re: Issues porting a phone number

GR — Thu, 22 Aug 2019 17:05:03 GMT

@kocansadia landlines wi

Usually take up to 3 business days. Keep checking your landline to see when it goes dead. U can also restart your cell phone a couple of times a day to see

Re: Issues porting a phone number

RossN — Thu, 22 Aug 2019 17:13:07 GMT

@kocansadia hi that's normal to take up to 3 or 4 days for a landline if its much longer then contact a moderator here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issues porting a phone number

Luddite — Thu, 22 Aug 2019 17:41:50 GMT

@GR wrote:
@kocansadia landlines wi
Usually take up to 3 business days. Keep checking your landline to see when it goes dead. U can also restart your cell phone a couple of times a day to see

Make that up to 7 business days for landline based on personal experience.

Re: Issues porting a phone number

computergeek541 — Thu, 22 Aug 2019 19:40:08 GMT

@kocansadia wrote:
Hi,
I recently changed my phone number and ported my landline from Bell to my cell phone with PM. I did it online and it said that the port was successful. I can make outgoing calls, but I cannot recieve any incoming calls. How can I fix this issue with the incoming calls?

I believe that Public Mobile needs to change that mesaage. It does not mean that porting was sucessful. If only means that the request was processed. The other carrier doesn't immediately respond to the request so there's no way for Public Mobile to know anything about porting staus that quickly.

Re: Issues porting a phone number

geopublic — Thu, 22 Aug 2019 19:44:31 GMT

@kocansadia wrote:
Hi,
I recently changed my phone number and ported my landline from Bell to my cell phone with PM. I did it online and it said that the port was successful. I can make outgoing calls, but I cannot recieve any incoming calls. How can I fix this issue with the incoming calls?

@kocansadia That text means that PM submitted the port request and that they setup you number on their network. (That is why you can make outgoing calls). For incomming calls to work your previous provider need to release the number and that as others have mentioned can take 7 days to complete. Once the number is released your port is 100% complete.