topic Re: Unable to send sms in Get Support

Unable to send sms

arrobarriba — Wed, 05 Jan 2022 11:34:45 GMT

I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a problem with the sim card.

Re: Unable to send sms

geopublic — Thu, 22 Aug 2019 15:37:09 GMT

@arrobarriba wrote:
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a problem with the sim card.

@arrobarriba Is SMS enabled within iMessage?

Re: Unable to send sms

kselmak — Thu, 22 Aug 2019 15:39:05 GMT

Did you purchase roaming while abroad?

Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 16:16:32 GMT

@kselmak wrote:
Did you purchase roaming while abroad?

No, I didn't need it

Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 16:18:04 GMT

@geopublic wrote:
@arrobarriba wrote:
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a problem with the sim card.
@arrobarriba Is SMS enabled within iMessage?

Yes. And I tried the sim card on an android phone, which works well with a different sim card

Re: Unable to send sms

Anonymous — Thu, 22 Aug 2019 16:18:27 GMT

@arrobarriba wrote:
@geopublic wrote:
@arrobarriba wrote:
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a problem with the sim card.
@arrobarriba Is SMS enabled within iMessage?

Yes

Are you possibly on the $10 plan?

Re: Unable to send sms

kselmak — Thu, 22 Aug 2019 16:21:02 GMT

Can you report your phone lost in selfserve for couple of minutes then report it found and restart the phone?

Re: Unable to send sms

geopublic — Thu, 22 Aug 2019 16:30:08 GMT

@arrobarriba wrote:
@geopublic wrote:
@arrobarriba wrote:
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a problem with the sim card.
@arrobarriba Is SMS enabled within iMessage?

Yes. And I tried the sim card on an android phone, which works well with a different sim card

@arrobarriba If the SMS function does not work on an Android phone when you insert your PM sim in it then the issue is with your account/plan.

If you are on a limited texting plan like @Anonymous is trying to determine then maybe you ran out of texts or if your plan includes unlimited texting then your account needs to be reset vial the lost/stolen trick and if that doesn't work contact the moderator team to investigate.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 16:36:48 GMT

@Anonymous wrote:
@arrobarriba wrote:
@geopublic wrote:
@arrobarriba wrote:
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a problem with the sim card.
@arrobarriba Is SMS enabled within iMessage?

Yes
Are you possibly on the $10 plan?

No, I have unlimited messages

Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 16:37:29 GMT

That wouldn't cause any trouble?

Re: Unable to send sms

geopublic — Thu, 22 Aug 2019 16:50:50 GMT

@arrobarriba wrote:
@Anonymous wrote:
@arrobarriba wrote:
@geopublic wrote:
@arrobarriba wrote:
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a problem with the sim card.
@arrobarriba Is SMS enabled within iMessage?

Yes
Are you possibly on the $10 plan?
No, I have unlimited messages

@arrobarriba Also try disabling iMessage and try sending out a SMS again

Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 16:56:11 GMT

I tried it. As I said, it doesn't even work on an Android

Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 16:57:00 GMT

Tried with no success

Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 16:59:07 GMT

The trick didn't work, I'm going to contact the moderator

Re: Unable to send sms

kselmak — Thu, 22 Aug 2019 17:02:19 GMT

@arrobarriba wrote:
The trick didn't work, I'm going to contact the moderator

Yes they may be able to help you.

Please let us know

Thanks

Re: Unable to send sms

arrobarriba — Thu, 22 Aug 2019 17:05:36 GMT

No success, I contacted the moderator

Re: Unable to send sms

Anonymous — Thu, 22 Aug 2019 17:11:19 GMT

@arrobarriba wrote:
No success, I contacted the moderator

There's another "trick" that has been known to give things a kick...

Manually add another $1 to your Available Funds and restart the phone.

Re: Unable to send sms

arrobarriba — Sat, 24 Aug 2019 12:41:54 GMT

For any future reference, the moderator was able to solve my problem. Apparently refreshing the network from their end solved the problem.

Re: Unable to send sms

kselmak — Sat, 24 Aug 2019 14:11:20 GMT

@arrobarriba wrote:
For any future reference, the moderator was able to solve my problem. Apparently refreshing the network from their end solved the problem.

Thanks for letting us know

Cheers