topic Plan change in Get Support

Plan change

Antonios1 — Wed, 05 Jan 2022 11:34:43 GMT

Hey guys, I wanted to changed my plan from the $30 one to the $40 one with the 4,5 GB.

When I did the payment, I accidentally paid for the same plan, and I want the other one.

Is there any way I can cancel it and get a refund? I appreciate any response.

Re: Plan change

kelvarnsen — Thu, 22 Aug 2019 15:37:14 GMT

Did you say change right now or change on renew date? If change on renew date, can you just change it again?

Re: Plan change

geopublic — Thu, 22 Aug 2019 15:38:58 GMT

@Antonios1 wrote:
Hey guys, I wanted to changed my plan from the $30 one to the $40 one with the 4,5 GB.

When I did the payment, I accidentally paid for the same plan, and I want the other one.

Is there any way I can cancel it and get a refund? I appreciate any response.

@Antonios1 The only way would be to explain to the moderator team what happened and ask them if they would be kind enough to change it for you without losing your current funds.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Plan change

computergeek541 — Thu, 22 Aug 2019 18:46:31 GMT

@Antonios1 wrote:
Hey guys, I wanted to changed my plan from the $30 one to the $40 one with the 4,5 GB.

When I did the payment, I accidentally paid for the same plan, and I want the other one.

Is there any way I can cancel it and get a refund? I appreciate any response.

It isn't possible to switch to same plan. The system won't allow it. I suspect that you may have applied a top up to the account, an amount that should still be in your account balance. Did the old plan actually renew?

When switching plans, be sure to tell the system to make the change effective at next renewal (instead of immediate).

Re: Plan change

geopublic — Thu, 22 Aug 2019 19:12:57 GMT

@computergeek541 wrote:
@Antonios1 wrote:
Hey guys, I wanted to changed my plan from the $30 one to the $40 one with the 4,5 GB.

When I did the payment, I accidentally paid for the same plan, and I want the other one.

Is there any way I can cancel it and get a refund? I appreciate any response.
It isn't possible to switch to same plan. The system won't allow it. I suspect that you may have applied a top up to the account, an amount that should still be in your account balance. Did the old plan actually renew?

When switching plans, be sure to tell the system to make the change effective at next renewal (instead of immediate).

@computergeek541 I suspect the @Antonios1 meant that his account was suspended so the system re-activated or a plan renewal was processed for the old plan instead of the new one that he wanted.

Re: Plan change

Antonios1 — Fri, 23 Aug 2019 04:15:02 GMT

Thank you very much for the valuable information.