topic Re: No Sim card detected in Get Support

No Sim card detected

Lildonna — Tue, 04 Jan 2022 17:47:01 GMT

So I was sitting on my phone in the middle.of texting when an icon popped. Up and said no Sim detected... my bill was just paid not long ago and I turned off the phone took out the battery and my Sim card waiting about 2 in put it back in and still the same thing. I cannot make any calls or send any msgs my phone says emergency calls only please help me with this matter asap as I have no phone until this matter is fixed

Re: No Sim card detected

Ferinthul — Sat, 07 Nov 2015 02:54:43 GMT

Any possible way you can check the SIM in a different phone?

The phone was working before, so the phone is unlocked and working on Public mobiles network (Telus), right?

Did the phone get wet?

Re: No Sim card detected

Lildonna — Sat, 07 Nov 2015 15:32:44 GMT

i tired the sim in another phone that was purchased from a public mobile store before they closed, and it said invalid sim. (the phone is a moto g) My phone has not gotten wet and yes my phone works on your network its the same phone you guys have on my account i have not changed phones. i was siiting in my room on my bed using my phone for texting when this happen. i have the samsung galaxy core lte i have no clue why this has happened please help resolve the issue asap. thank you for your help.

Re: No Sim card detected

7789849803 — Sat, 07 Nov 2015 16:48:36 GMT

@Lildonna This is a very unusual issue.

Given the inexplicable nature of the problem, I wonder if @Mansi_G, @Jeremy_M, or @Moid_I may have some insight into how this can be resolved.

Usually we'd ask you to just email PM support - but I'm not sure if this issue is even something that they can resolve. Hopefully one of the community managers above will be able to shed some light on the topic.

Re: No Sim card detected

Lildonna — Sat, 07 Nov 2015 17:13:13 GMT

it is indeed a very unusual situation it has never happened to me before. hopefully someone can help i pm public mobile as well to see what they say about the issue.. im hoping it can be fixed i dont want to have to get a new sim and change my # 😞 thanks for your help... issue still not resolved however hopefully it will be!!

Re: No Sim card detected

7789849803 — Sat, 07 Nov 2015 17:24:33 GMT

@Lildonna wrote:
i pm public mobile as well to see what they say about the issue..

@Lildonna Do you mean you have sent an email to Public Mobile through the Contact Us link? If you haven't, you should go ahead and do it.

Hopefully one of the community managers here will jump in and advise you further, as well.

Re: No Sim card detected

Lildonna — Sat, 07 Nov 2015 17:48:14 GMT

yes i sent public mobile an e-mail using the contact us option hopefully this will be resolved 😞 thanks again to those who have tried to help or give suggestions it is greatly appreciated.

Re: No Sim card detected

7789849803 — Sat, 07 Nov 2015 18:17:17 GMT

@Lildonna - my pleasure! I hope one of the community managers jumps in sometime real soon now and offers some help/advice!

Re: No Sim card detected

Bigmac — Sat, 07 Nov 2015 18:18:07 GMT

@Lildonna wrote:
i tired the sim in another phone that was purchased from a public mobile store before they closed, and it said invalid sim. (the phone is a moto g) My phone has not gotten wet and yes my phone works on your network its the same phone you guys have on my account i have not changed phones. i was siiting in my room on my bed using my phone for texting when this happen. i have the samsung galaxy core lte i have no clue why this has happened please help resolve the issue asap. thank you for your help.

That's so strange.

Three days ago, my wife used my phone with her Simcard, because her phone was out of battery and my phone is unlocked. After she made some calls and return the phone to me, I plug PM simcard back, something happened. It shows "Out of service" - "Emergency call only". So I remove battery,remove simcard and pulg them again for five times... Then it was working....

So maybe you can try more times. Good luck. I'm so sorry to hear that...

Re: No Sim card detected

Lildonna — Sat, 07 Nov 2015 22:28:51 GMT

thanks for the advice. unfortunately i tried that several times and have had no luck 😞 Starting to feel hopelss. Sim still not detected problem still not resovlved someone please help!!

Re: No Sim card detected

Lildonna — Mon, 09 Nov 2015 00:08:16 GMT

Still no luck with my phone I have not heard back from public is this because it is the weekend? Someone please help I have no service until the issue of my Sim card is resolved

Re: No Sim card detected

youbme — Mon, 09 Nov 2015 00:23:16 GMT

Hello @Lildonna,

This is definitely a frustrating situation. Public mobile staff do work on the weekends, but shortened hours. From what you have said, it has been over 48 hours, so hopefully a community manager, @Mansi_G, @Moid_I , @Jeremy_M or @Caroline_B can help escalate your issue with PM.

Hopefully it is a simple issue on PM's side, but due the sudden nature of your service being removed, it sounds like it might be a SIM card issue. It takes 3-7 business days to get a new card, so it might be worth it to go ahead and order a new SIM card (you will NOT lose your number). Hopefully, PM will get back to you soon and if the problem is the SIM card, then you'll be ready with a new one.

Also, I didn't see any mention about your self-serve account - have you been able to login and confirm your account status?

Re: No Sim card detected

Moid_I — Mon, 09 Nov 2015 16:48:25 GMT

@Lildonna Have you tried to manually search for network on your phone? or if you can try SIM card in different phone?

Let us know please if any of these options work.

Re: No Sim card detected

Lildonna — Mon, 09 Nov 2015 20:57:01 GMT

thanks you for you help i can log into my self serve account with no problems.

Re: No Sim card detected

Lildonna — Mon, 09 Nov 2015 20:59:50 GMT

i have not triedto manually search for the network. i will however and let you know what happens thanks

Re: No Sim card detected

Lildonna — Mon, 09 Nov 2015 21:20:16 GMT

i did try the sim in another phone the day it happened and it said invalid sim. i haver noticed that you guys have a new 3 in 1 sim i do not have that sim card could that be why my sim stopped working? Maybe i need to update my sim? i placed an order for one just incase.

Re: No Sim card detected

Lildonna — Tue, 10 Nov 2015 00:53:35 GMT

i tried to do the manual network search but it wont even give me the option to because it says no sim it says i must insert a sim to check for networks.. looks like im just gonna have to wait for a new sim to arrive hopefully it dosent take to long. thanks for your help everyone.

Re: No Sim card detected

7789849803 — Tue, 10 Nov 2015 01:02:58 GMT

@Lildonna Sounds like the next step is for you to switch your account to a new SIM (once you get it). If you still continue to face the problem even with the new SIM, please post on here and @Moid_I will jump in and help some more.

Re: No Sim card detected

nonclassical — Wed, 12 Sep 2018 23:22:41 GMT

This could also happen if the phone you use was locked to a cartain network. A tmobile android device for instance. Unlocking the device fixes the problem.

Re: No Sim card detected

hjhrkh — Wed, 30 Dec 2020 02:32:30 GMT

Hi,

Sorry I know this is an old thread, but I am currently having the same issue. My phone keeps sending me to my lock screen and saying there is no sim card detected. The problem goes away for a couple hours to days if I restart my phone, but that doesn't seem to be an efficient fix. It's been happening for a month or two now, it's now happening every few days. I've had both my phone and PM sim card for probably 3 years now.

Does anyone know if its my phone or the sim card that is the issue?