topic Re: How to phone in Get Support

How to phone

DW2dew — Wed, 05 Jan 2022 11:34:07 GMT

Still waiting for a so called Moderator to contact me to resolve locked phone issue!!! Or should I be contacting CRTC?!!!

kselmak — Thu, 22 Aug 2019 02:28:07 GMT

Public mobile can't help with locked phone

You should contact manufacturer or original provider, they must provide you with unlock code free of charge

Pm simply has no access to such info

ShawnC13 — Thu, 22 Aug 2019 02:27:02 GMT

@DW2dew wrote:
Still waiting for a so called Moderator to contact me to resolve locked phone issue!!! Or should I be contacting CRTC?!!!

Is your phone network locked or PUK locked? PM doesn't Network lock phones. So what one is it and what type of phone do you have?

kselmak — Thu, 22 Aug 2019 02:29:27 GMT

What phone do you have and who was the original service provider

Thanks

cavemantoronto — Thu, 22 Aug 2019 04:00:00 GMT

@DW2dew wrote:
Still waiting for a so called Moderator to contact me to resolve locked phone issue!!! Or should I be contacting CRTC?!!!

You sent message already to Moderator_Team?

Moderators can't unlock phones from other carriers. You have to ask original carrier.

CRTC is not who you contact to file complaint. You would need to go to CCTS.