topic Lost the auto-pay 500MB bonus data in Get Support

Lost the auto-pay 500MB bonus data

John_dai — Wed, 05 Jan 2022 11:33:46 GMT

My first post / question here: I activated my account with Public Mobile back in March, at the time the plan included a 500MB bonus data for auto-pay. For some reason the bonus data is no longer there under my account (auto-pay has been there from day one and no changes to the a/c either). Can a moderator help me here? I can PM my phone number. Thanks.!

Re: Lost the auto-pay 500MB bonus data

ChuckYeah — Wed, 21 Aug 2019 23:03:51 GMT

Contact @Moderator_Team
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Re: Lost the auto-pay 500MB bonus data

Anonymous — Wed, 21 Aug 2019 23:22:11 GMT

@John_dai wrote:
My first post / question here: I activated my account with Public Mobile back in March, at the time the plan included a 500MB bonus data for auto-pay. For some reason the bonus data is no longer there under my account (auto-pay has been there from day one and no changes to the a/c either). Can a moderator help me here? I can PM my phone number. Thanks.!

Maybe post a screen snip of your overview page and we can see what you have. Blank out personal info of course.

Re: Lost the auto-pay 500MB bonus data

geopublic — Wed, 21 Aug 2019 23:44:07 GMT

@John_dai wrote:
My first post / question here: I activated my account with Public Mobile back in March, at the time the plan included a 500MB bonus data for auto-pay. For some reason the bonus data is no longer there under my account (auto-pay has been there from day one and no changes to the a/c either). Can a moderator help me here? I can PM my phone number. Thanks.!

@John_dai Did you ever perform a the lost/stolen reset trick or suspend your account via the lost/stolen option in the past?

Re: Lost the auto-pay 500MB bonus data

stonechucker — Wed, 21 Aug 2019 23:54:18 GMT

What plan are you on? Some plans do not have bonus add on data, others do.

Re: Lost the auto-pay 500MB bonus data

GinYVR — Thu, 22 Aug 2019 00:58:38 GMT

@John_daiThere are a bit of inconsistency on where the bonus data get displayed.. can you see your bonus allotment of data here?

Re: Lost the auto-pay 500MB bonus data

John_dai — Thu, 22 Aug 2019 01:51:07 GMT

I can’t see the bonus data under Plan & Add-ons tab, and under Overview tab it’s showing 1024Mb / 1GB as well. I have the $30 1GB Canada unlimited call plan, which I believe is no longer offered now. I thought that Public Mobile would honor and maintain the old plan with the bonus data if customer elect to not change to a new plan when the old plan was discontinued?

Re: Lost the auto-pay 500MB bonus data

John_dai — Thu, 22 Aug 2019 01:50:40 GMT

@Moderator_Team Appreciate your help here.

Re: Lost the auto-pay 500MB bonus data

John_dai — Thu, 22 Aug 2019 01:53:23 GMT

No changes have ever been made to the account since activation. I had been out of the country for over a month but again I didn’t change anything on my account.

Re: Lost the auto-pay 500MB bonus data

Dunkman — Thu, 22 Aug 2019 01:57:40 GMT

@John_dai

So, your plan is suppose to include total of 1.5 GB of data (with autopay)?

If so, you will need to private message moderator and expect 1-2 days response time.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost the auto-pay 500MB bonus data

geopublic — Thu, 22 Aug 2019 02:01:10 GMT

@John_dai wrote:
I can’t see the bonus data under Plan & Add-ons tab, and under Overview tab it’s showing 1024Mb / 1GB as well. I have the $30 1GB Canada unlimited call plan, which I believe is no longer offered now. I thought that Public Mobile would honor and maintain the old plan with the bonus data if customer elect to not change to a new plan when the old plan was discontinued?

@John_dai MUst be a very old plan because a while back I had that plan with the 6 month $10 off promo but it never offered the 500MB bonus so after the 6 months I switched to the $25 plan. Are you sure the 500MB bonus was offered on that plan?

Edit: @John_dai Best to contact PM to verify and investigate it for you. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Lost the auto-pay 500MB bonus data

John_dai — Thu, 22 Aug 2019 02:36:15 GMT

@geopublic I think you are right.. for some reason I had in my mind the plan came with 1+0.5GB of data, I search for public disscussions around the time I signed up (Mar) indeed it’s only 1GB plus $10 off for 6 month.

I’m embarrassed with myself.. Big thanks to everyone who chimed in to help. Please consider this thread closed.

Re: Lost the auto-pay 500MB bonus data

geopublic — Thu, 22 Aug 2019 03:00:18 GMT

@John_dai You might want to consider scheduling a plan change on your next renewal for the $25.00 plan to save some money or increase the budget by $10 and get a lot more data with the $40 plan.