topic Re: Any response from Moderator Team in Get Support

Any response from Moderator Team

shindent — Wed, 05 Jan 2022 11:33:43 GMT

From this Monday, I sent several messages, but there is no response at all. If PB doesn't have a call centre for customers, PB should give any response about my private messages such as the progress of problem's resolution, or even checking the messages. Does anybody have an idea about the system of Moderator Team?

Re: Any response from Moderator Team

mimmo — Wed, 21 Aug 2019 23:07:12 GMT

@shindent yes the system is really a mess. it took 5 days recently for my message to be replied to. we are all hoping with the new ticket system things will improve. till then we have to be patient.

what exatly is your issue?

Re: Any response from Moderator Team

ChuckYeah — Wed, 21 Aug 2019 23:08:31 GMT

I am not a moderator, however, I do see there are at least 8 online right now. They are very busy. Hopefully this will get back to normal soon. Until then:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

You can learn more about the Moderator system here.

About @Moderator_Team

Re: Any response from Moderator Team

tp0436 — Thu, 22 Aug 2019 09:38:43 GMT

J'ai le même problème. Depuis lundi, j attends encore.