topic Re: New User on Public Mobile in Get Support

New User on Public Mobile

TheStarkest — Wed, 05 Jan 2022 11:33:42 GMT

I need help! I have a sim card inserted on my phone and the provider says its telus but the sim card inserted is from public mobile. I was using freedom mobile before and decided to switch to public mobile. I just got a text message saying "We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form. Thanks"

The thing I'm pretty sure I already completed the SIM and Activation online form. Where do I even find the Contact Us?

Please help me, thanks

Re: New User on Public Mobile

ChuckYeah — Wed, 21 Aug 2019 22:57:58 GMT

You may have to contact a moderator.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

Try checking your APN Settings. These are mine:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: New User on Public Mobile

geopublic — Wed, 21 Aug 2019 23:48:56 GMT

@TheStarkest wrote:
I need help! I have a sim card inserted on my phone and the provider says its telus but the sim card inserted is from public mobile. I was using freedom mobile before and decided to switch to public mobile. I just got a text message saying "We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM and Activation online form. Thanks"

The thing I'm pretty sure I already completed the SIM and Activation online form. Where do I even find the Contact Us?

Please help me, thanks

@TheStarkest That message means that there is a problem with your port, more than likely missing or incomplete information was provided during the port. You need to contact the moderator team mark the subject line Urgent and provide the porting details acct#, name on account and phone number so that they can resubmit the port.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team