topic Re: i am mad i hate this servicw in Get Support

i am mad i hate this servicw

jennsexy — Wed, 05 Jan 2022 11:33:21 GMT

i paid 25 dollars i have 613 number i always call 819 i want to change it as i cant call

Re: i am mad i hate this servicw

Lieux — Fri, 25 Jan 2019 01:13:04 GMT

Ok @jennsexy what is the real problem?? Do you want to change your number??

Re: i am mad i hate this servicw

jennsexy — Fri, 25 Jan 2019 01:14:32 GMT

i need to but cant loose my 25

Re: i am mad i hate this servicw

Lieux — Fri, 25 Jan 2019 01:16:23 GMT

No that's free to chnge your number...in your self service account... @jennsexy..in add-on plan ..change your number...try it...

Re: i am mad i hate this servicw

NDesai — Fri, 25 Jan 2019 01:17:28 GMT

@jennsexy Calling is based on the tower you are connected to so it will not matter which area code you have. Since you might have province wide calling, you will not be able to call outside of 613 area code zone (Ontario). If this is the case, you either want to get the plan with Canada-wide calling or purchase long distance add-on (200min for $8 or 400min for $15).

Re: i am mad i hate this servicw

Lieux — Fri, 25 Jan 2019 01:23:29 GMT

Why do you want to change your number @jennsexy?

Re: i am mad i hate this servicw

jennsexy — Fri, 25 Jan 2019 01:25:23 GMT

yes

Re: i am mad i hate this servicw

Lieux — Fri, 25 Jan 2019 01:27:28 GMT

Do you want to speak in french @jennsexy?? It will be easier for you or not???

Re: i am mad i hate this servicw

jennsexy — Fri, 25 Jan 2019 01:49:04 GMT

it wont let me change

Re: i am mad i hate this servicw

Lieux — Fri, 25 Jan 2019 01:51:05 GMT

What is it written?? @jennsexy

Re: i am mad i hate this servicw

Lieux — Fri, 25 Jan 2019 01:53:00 GMT

Perhaps you will need the help of a moderator...click on the envelopp right up ..new message in private wit an explanation of your problem..they will contact you in 24 to 48 hours...Be patient they will respond @jennsexy

Re: i am mad i hate this servicw

popping — Fri, 25 Jan 2019 01:55:48 GMT

@jennsexy wrote:
i need to but cant loose my 25

@jennsexy,

Your $25 plan has the unlimited provincial minutes only. There will be long distance charge if you want to call Quebec 819 area code numbers.

Option 1:

How often do you call the 819 number?

If you call the Quebec 819 number over 2 hours(120 minutes) per month, it is better to switch to the $30 plan with unlimited Canada wide minutes.

Option 2:

If you call other province less than 2 hours per month, you can keep the current $25 plan and buy the long distance minutes add-on. The long distance add-on minutes does not expire until you finished all the add-on minutes. Unused long distance minutes will carry over to next month until you used all the add-on long distance minutes. You can purchase 200 long distance minutes for $8(4 cents/minute) or 400 long distance minutes for $15(3.8 cents/minute).

Option 3:

Do you use text messages?

If you do not use text messages, you can switch to the $20 unlimited provincial minutes (not text message) plan + the long distance add-on.

Re: i am mad i hate this servicw

computergeek541 — Fri, 25 Jan 2019 02:06:20 GMT

@jennsexy wrote:
i need to but cant loose my 25

You can future-date a plan change so that it takes effect the start of the next billing cycle.

I know that this isn't ideal, but if you install Hangouts Dialer, you can call those 819 phone numbers for free, although you will need to be connected to the internet (which the $25 plan doesn't have). You would need to be connected to Wi-Fi.

Re: i am mad i hate this servicw

computergeek541 — Fri, 25 Jan 2019 02:03:59 GMT

The moderators might be willling to change plans for you without losing anything, but official policy dictates that customers who change plans part way into a billing cycle forfeit anything already paid for the plan. You can always try and ask.

Re: i am mad i hate this servicw

Alex888 — Fri, 25 Jan 2019 02:26:58 GMT

If you want to change your plan without losing any money there is an option to have it change automatically at the start of your next billing cycle, and you can get an addon for the rest of this cycle for less than it would cost to change plans immediately.

Re: i am mad i hate this servicw

mh1983 — Fri, 25 Jan 2019 14:13:31 GMT

Where did the OP mention a plan change? I only read a number change and not wanting to lose $25. It's not even clear what plan she's on.

OP, could you provide more info?

1. What plan you're on now.

2. What you're trying to accomplish. (Number change? Plan change? Both?)

Re: i am mad i hate this servicw

stonechucker — Fri, 25 Jan 2019 14:23:57 GMT

@mh1983, this is an issue with local calling, vs Province-Wide calling. In this case, the OP is in Ottawawa with a 613 area code, and they are trying to call someone (or more) across the border in Quebec, in the other area code.

As the 'local' calling area for this region is free to call on a land line, or on a 'local' calling area cellular package, it doesn't work on a Province Wide plan at Public Mobile.

To be able to call across the border to another province, the caller needs to access either LD packages or upgrade the plan to Canada-Wide calling.

Currently, the assumption is the OP is on the Unlimited Prov Wide talk and text for $25.

Re: i am mad i hate this servicw

Lieux — Fri, 25 Jan 2019 14:29:33 GMT

OK!!!! Finally I understand too why everybody spoke about plan and not number!!! Thanks for the explanation @stonechucker.

Re: i am mad i hate this servicw

jennsexy — Fri, 25 Jan 2019 16:50:00 GMT

my number is 819 but wen i call its sayin i dont have acces

Re: i am mad i hate this servicw

computergeek541 — Fri, 25 Jan 2019 17:13:59 GMT

@jennsexy wrote:
my number is 819 but wen i call its sayin i dont have acces

Please realize.that for making outgoing calls, it doesn't matter what your phome number is.

If you're in Quebec and call an Ontario number (such as any number with area code 613), this is not covered if you have a provoncial calling plan.