topic Re: How do I stop next month payment? in Get Support

How do I stop next month payment?

tissue — Wed, 05 Jan 2022 11:33:14 GMT

Hi mod, I am travelling next month, how do I stop my payment, I have already turned auto pay off, will it still process the payment if I have an available fund?

Re: How do I stop next month payment?

Lieux — Thu, 24 Jan 2019 19:29:33 GMT

@tissue ..after 90 days your account and number will be close...that's prepaid...

Re: How do I stop next month payment?

Lieux — Thu, 24 Jan 2019 19:26:34 GMT

Here you are with the community not with the mods @tissue...we are here to help you or to say to you to go to the moderator-team if it's too complicate or not for us...

Re: How do I stop next month payment?

ShawnC13 — Thu, 24 Jan 2019 19:27:59 GMT

@tissue wrote:
Hi mod, I am travelling next month, how do I stop my payment, I have already turned auto pay off, will it still process the payment if I have an available fund?

If you have available funds the payment will go through. You will need to report your phone lost/stolen before you go and that will not allow the plan to renew and take the money from available funds.

Re: How do I stop next month payment?

DSM18 — Thu, 24 Jan 2019 20:51:50 GMT

You should suspend your account on or before next payment due date. You can reactivate your account upon your return.

Re: How do I stop next month payment?

ShawnC13 — Thu, 24 Jan 2019 20:55:28 GMT

@slash407 wrote:
just remove auto pay, its that easy. But after 3 months they close ur account, so make sure to reactivate by paying bfore 3 months

@slash407, this does not solve the issue if there is money sitting in available funds as it will withdraw money from there if the plan is still active. The OP will need to suspend his service

Re: How do I stop next month payment?

NDesai — Thu, 24 Jan 2019 22:42:27 GMT

@tissue Just a note that your account will automatically renew only if you have the balance equal to or greater than your plan cost. If you have less funds available, your plan will not renew, and it will stay on suspended staus for 90 days before you lose everything. If your balance is higher than your plan cost, you will have to do what ShawnC13 mentioned above.

Re: How do I stop next month payment?

tissue — Sat, 26 Jan 2019 03:29:54 GMT

Thanks so much, I think that will do.

Re: How do I stop next month payment?

Mimi33 — Thu, 19 Dec 2019 13:22:36 GMT

I am in a similar situation. I leave for the US in January. There are sufficient funds in my account to pay the $40 however I would like to let the next two months payments lapse until my return. Not sure what "OP will need to suspend his service" means

Re: How do I stop next month payment?

Anonymous — Thu, 19 Dec 2019 13:26:12 GMT

@Mimi33 wrote:
I am in a similar situation. I leave for the US in January. There are sufficient funds in my account to pay the $40 however I would like to let the next two months payments lapse until my return. Not sure what "OP will need to suspend his service" means

This is using the Lost/Stolen feature in the self-serve. You can self-suspend services.

The caveat somewhat recently is that it may affect your rewards upon renewing and afterwards.

Re: How do I stop next month payment?

Mimi33 — Thu, 19 Dec 2019 13:32:00 GMT

Thanks, purhaps I will just drop down to the cheapest plan. I don't know why two identical charges were taken from credit card (equal to cost for one month ) as I did not sign up for auto renewal when I jointed PM yesterday. I would not be in this situation if only one charge had gone through.

Re: How do I stop next month payment?

Anonymous — Thu, 19 Dec 2019 13:37:54 GMT

@Mimi33 wrote:
Thanks, purhaps I will just drop down to the cheapest plan. I don't know why two identical charges were taken from credit card (equal to cost for one month ) as I did not sign up for auto renewal when I jointed PM yesterday. I would not be in this situation if only one charge had gone through.

Hmm. Well that's not normal. Did you activate in store? Did they possibly sell you a voucher at the same time and also added it to your account?

Being new then you wouldn't need to worry too much about rewards. The day you leave and before your next renewal use the lost/stolen function to suspend your services. When you come back then Resume services and it should use the amount on hand to resume. Or click the Reactivate button.

Re: How do I stop next month payment?

smp99 — Thu, 19 Dec 2019 14:28:08 GMT

If you have less than $50 in you account balance, you could switch to the $50 plan (renew on next renewal date). It will not go through since you don't have enough funds, and then you can revert back when you return. I don't see the $40 going anywhere, so you should be ok there. But this only works if you have less funds than your plan, and your funds don't grow via referral or loyalty credits etc.

Re: How do I stop next month payment?

Mimi33 — Thu, 19 Dec 2019 14:28:18 GMT

Perfect...great idea and I do have less than $50. Thanks!!

Re: How do I stop next month payment?

Anonymous — Thu, 19 Dec 2019 14:31:33 GMT

@Mimi33 wrote:
Perfect...great idea and I do have less than $50. Thanks!!

Clever people around here. Great idea smp99. If you used a referral code during activation then the referrer might lose your $1 while you're gone. When you return it should come back for them.

Re: How do I stop next month payment?

Mimi33 — Thu, 19 Dec 2019 14:34:20 GMT

Good to know. Appreciate know in advance. I did sign up and gave a referral number upon signup but I have not signed anyone else up in the 18 hours that I have been a PM customer :0)

Re: How do I stop next month payment?

Anonymous — Thu, 19 Dec 2019 14:38:05 GMT

@Mimi33 wrote:
Good to know. Appreciate know in advance. I did sign up and gave a referral number upon signup but I have not signed anyone else up in the 18 hours that I have been a PM customer :0)

Right. You won't lose any referral $1 but the referrer you used would. Also toggle off autopay if it was on.

Re: How do I stop next month payment?

Mimi33 — Thu, 19 Dec 2019 14:43:42 GMT

Thanks again....did not know I get a $1 off per month for using a referral number. I did not sign up for autopay, and won't til I return to Canada later in March. I have to find out where my number is now, in case I need to give to someone. Need for knowledge never ends

Re: How do I stop next month payment?

Anonymous — Thu, 19 Dec 2019 14:47:54 GMT

@Mimi33 wrote:
Thanks again....did not know I get a $1 off per month for using a referral number. I did not sign up for autopay, and won't til I return to Canada later in March. I have to find out where my number is now, in case I need to give to someone. Need for knowledge never ends

Sorry for the misunderstanding...no...you don't get the $1. You only get the $1 when you refer a new customer. It was that whoever referred _you_ will lose the $1 while your account is in suspension.

Re: How do I stop next month payment?

Mimi33 — Thu, 19 Dec 2019 14:52:49 GMT

I was me who misread..."referer" was read as refer. Makes sense that referer only would get the dollar.