topic Re: phone not working properly in Get Support

phone not working properly

Tareq — Tue, 04 Jan 2022 09:47:21 GMT

I activated my SIM card yesterday and ported my number. After the activation process was completed, I tried my phone. I can call send text and receive text. But I don’t receive calls. When my son or my spouse call me, it goes to the voicemail ( no ring on my phone)

Re: phone not working properly

Anonymous — Mon, 27 Dec 2021 07:37:28 GMT

@Tareq : Did you leave your old SIM in a phone to confirm the transfer? Does that old service still work? Has the old service account closed?

Re: phone not working properly

cellphoneuser1 — Mon, 27 Dec 2021 08:07:53 GMT

@Tareq Put your old service's sim back in. That text mentioned earlier needs to be replied to and calls go to old service until porting is complete. The call went to the old voicemail.

Re: phone not working properly

t_p — Mon, 27 Dec 2021 11:11:54 GMT

@Tareq wrote:
I activated my SIM card yesterday and ported my number. After the activation process was completed, I tried my phone. I can call send text and receive text. But I don’t receive calls. When my son or my spouse call me, it goes to the voicemail ( no ring on my phone)

@Tareq

Call the number I've private messaged you to check the status and complete the porting. (Check your inbox)

Re: phone not working properly

esjliv — Mon, 27 Dec 2021 12:23:21 GMT

@Tareq wrote:
I activated my SIM card yesterday and ported my number. After the activation process was completed, I tried my phone. I can call send text and receive text. But I don’t receive calls. When my son or my spouse call me, it goes to the voicemail ( no ring on my phone)

@Tareq

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

In the meantime while you wait for your port to complete, try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

Re: phone not working properly

Anonymous — Mon, 27 Dec 2021 17:35:07 GMT

@Tareq

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

can you do some troubleshoot,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.