topic Re: Data Usage Problem in Get Support

Data Usage Problem

Just_Julius — Wed, 05 Jan 2022 11:33:10 GMT

It renewed on July 11th and I got my first notification about 5-6 days after (75% usage) then a week and a bit later another (95% usage). when I checked it was almost 1GB and I know I have 3GB in my plan then that's when I realized it must have been the 1GB add-on that I purchased at the end of June for my trip. I'm thinking maybe because I was out of Data (3GB) when I purchased the data maybe it interrupted my plan Data from reinstating?

Re: Data Usage Problem

will13am — Wed, 21 Aug 2019 18:15:34 GMT

@Just_Julius, the overall status of data usage should be available in the overview tab of the self serve account. Data add-on is shown as a separate line item from included data with the service plan. Data add-on is used only after included data is consumed. Please check your account for current usage status.

Re: Data Usage Problem

Anonymous — Wed, 21 Aug 2019 18:21:35 GMT

@Just_Julius wrote:
It renewed on July 11th and I got my first notification about 5-6 days after (75% usage) then a week and a bit later another (95% usage). when I checked it was almost 1GB and I know I have 3GB in my plan then that's when I realized it must have been the 1GB add-on that I purchased at the end of June for my trip. I'm thinking maybe because I was out of Data (3GB) when I purchased the data maybe it interrupted my plan Data from reinstating?

Was that the 3gb promo deal?

I have read of people not getting that automatically renewed. Though not for a while. You'd need to get the mods to renew that. And maybe even look for it to be properly reset each renewal.