https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-Expired-Service-suspended/m-p/412024#M253167 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/96598">@Madigurlz</a>, did your top up work?&nbsp; You should see it as account funds.&nbsp; If the funds are in, try using the reactivation button.&nbsp; It may take a bit of time for it to work.&nbsp; If you are unable to restore the account to active status, you will need to contact the moderator team for assistance.&nbsp; The moderator team can be reached via private message using this <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">link</A>.&nbsp; Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759" target="_blank" rel="noopener">link</A> for additional information on contacting the moderator team.</P> Wed, 21 Aug 2019 18:09:23 GMT will13am 2019-08-21T18:09:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-Expired-Service-suspended/m-p/412018#M253166 <P>I've recently purchased a public mobile top up for $25 wich is the price of my current plan but the service is still not active. ive tried to talk to a rep but only get the machine</P> Wed, 05 Jan 2022 11:33:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-Expired-Service-suspended/m-p/412018#M253166 Madigurlz 2022-01-05T11:33:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-Expired-Service-suspended/m-p/412024#M253167 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/96598">@Madigurlz</a>, did your top up work?&nbsp; You should see it as account funds.&nbsp; If the funds are in, try using the reactivation button.&nbsp; It may take a bit of time for it to work.&nbsp; If you are unable to restore the account to active status, you will need to contact the moderator team for assistance.&nbsp; The moderator team can be reached via private message using this <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">link</A>.&nbsp; Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759" target="_blank" rel="noopener">link</A> for additional information on contacting the moderator team.</P> Wed, 21 Aug 2019 18:09:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-Expired-Service-suspended/m-p/412024#M253167 will13am 2019-08-21T18:09:23Z