topic Re: How to get invoice in Get Support

How to get invoice

Suetheboss — Wed, 05 Jan 2022 11:33:04 GMT

Hello,

I am trying to get the invoices for my phone plan for 2018.

How do I do that?

Thanks

Re: How to get invoice

Jessica_T — Thu, 24 Jan 2019 16:16:33 GMT

@Suetheboss wrote:
Hello,

I am trying to get the invoices for my phone plan for 2018.
How do I do that?

Thanks

@Suetheboss

You have to ask the mods. The moderator team can be reached via private message using this link.

Make sure to include
First name:

Last name:
Street address:

Suite/Apartment (if applicable):
City:

Province:

Postal Code:
Customer phone number

Account #
Email address (if possible):

Requested Month / Period
Amount paid

Takes up to 30 days, and they will send a pdf to your e-mail.

Re: How to get invoice

mimmo — Thu, 24 Jan 2019 16:15:33 GMT

@Suetheboss check out this thread

https://productioncommunity.publicmobile.ca/t5/Discussions/Invoice-Request/m-p/174070#M52476

Re: How to get invoice

NDesai — Thu, 24 Jan 2019 16:56:43 GMT

@Jessica_T The way customers verify their accounts is now changed. Review the annoucement: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-the-account-owner/td-p/308912

Re: How to get invoice

Jessica_T — Thu, 24 Jan 2019 17:03:09 GMT

@NDesai wrote:
@Jessica_T The way customers verify their accounts is now changed. Review the annoucement: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-the-account-owner/td-p/308912

@NDesaiYou are right, but not always and in my very recent experience it has not been asked for the invoice request.

@Brooke_C wrote:
Not all private messages that the Moderators answer will require authentication.