topic Re: Addons cannot be added in Get Support

Addons cannot be added

604jimmy — Tue, 04 Jan 2022 17:46:44 GMT

I'm trying to add these add-ons, but I keep on getting these errors:

One or more selected features could not be added to your account. Please make a payment and try again. Click here to check your Transaction History.

How should I get them added on?

Re: Addons cannot be added

vrance — Mon, 26 Oct 2015 04:07:36 GMT

Hi @604jimmy, please review if you have the talk and data plan. The add-on will not work unless you have the basic plan talk or the data plan.

Re: Addons cannot be added

NDesai — Mon, 26 Oct 2015 04:11:08 GMT

Do you have Talk on your plan?

@vrance wrote:
Hi @604jimmy, please review if you have the talk and data plan. The add-on will not work unless you have the basic plan talk or the data plan.

Data should be fine, its talk that you must include with your plan to purchase talk add on.

If that's the case, looks like PM added the feature we all wanted to see (don't allow talk add on purchase if they do not have talk on their plan).

Re: Addons cannot be added

imm1304 — Mon, 26 Oct 2015 04:20:49 GMT

Hey @604jimmy,

Sounds like a glitch in the system .. its only checking your current balance and not giving you option to pay after selecting the add-on.

Re: Addons cannot be added

Daniel — Mon, 26 Oct 2015 12:23:15 GMT

Hi @604jimmy,

It's does look like a glitch, but to quickly fix this issue, you might your to add a balance into your account. After what your should be able to select the addons.

Re: Addons cannot be added

srlawren — Tue, 27 Oct 2015 18:23:57 GMT

I'm pretty sure you get a different message if you try to add add-on(s) with insufficient funds in your account. I seem to recall bumping into that, and it was a message that was more specific about not having the money available. For that problem, you can just make a payment for the add on amount and then go add it--easy to resolve. This one looks like something different.

Re: Addons cannot be added

604jimmy — Sat, 30 Jan 2016 23:41:53 GMT

Yep, it was becuase I had to add money into the account first.

Not used to pre paid plans.

But from a user experience standpoint. It seems like a pretty convoluted process.

Re: Addons cannot be added

srlawren — Mon, 01 Feb 2016 19:15:31 GMT

It would be nice if you could do it as one step--Add the add on and pay for it all at once. You're right that it's too convoluted as it currently stands. Imagine if everytime you wanted to buy something from Amazon [or some other online retailer that you purchase from] if you had to first make a credit card payment for the amount of your purchase, and then add the item to your cart and check out, using the funds you previously loaded. This would be quite annoying!

Re: Addons cannot be added

srlawren — Fri, 23 Aug 2019 20:01:51 GMT

@srlawren wrote:
Imagine if everytime you wanted to buy something from Amazon [or some other online retailer that you purchase from] if you had to first make a credit card payment for the amount of your purchase, and then add the item to your cart and check out, using the funds you previously loaded. This would be quite annoying!

3.5 years later and this comparison is--sadly--still relevant. @Alan_K when was the last time you had to load funds from your credit card onto Amazon to pay for a purchase? Or load funds from your credit card onto your Netflix account to pay for your next month's subscription? I'm still amazed this has never been addressed. I realize now it probably never will be, sadly.