topic Re: Porting Issue in Get Support

Porting Issue

Jiong — Wed, 05 Jan 2022 11:33:00 GMT

I activated the sim at Walmat 2 days ago, but porting from Speakout seems having issue that I cannot receive calls. Send PM to the Moderator_Team yesterday morning and this morning without any reply. Please help.

Re: Porting Issue

iliketotalk — Wed, 21 Aug 2019 17:36:08 GMT

@Jiong hi it is not unusual to take 3 or four days for a port from speakout hang in there!! moderator times are 2 to 3 days right now

Re: Porting Issue

Jackhyf63 — Wed, 21 Aug 2019 17:42:48 GMT

@Jiong

You will need this information when contacting a moderator to complete the port:

1. Speakout PIN (call speakout customer service if you forgot it)

2. IMEI of the last device connected to your speakout SIM

Re: Porting Issue

stonechucker — Wed, 21 Aug 2019 17:52:50 GMT

You can also ask them for your REAL account number, and use that - I believe Speakout pretends your phone number is the account number. @wetcoaster, does this sound right?

Re: Porting Issue

popping — Wed, 21 Aug 2019 17:54:40 GMT

@Jiong wrote:
I activated the sim at Walmat 2 days ago, but porting from Speakout seems having issue that I cannot receive calls. Send PM to the Moderator_Team yesterday morning and this morning without any reply. Please help.

Read my thread on how I port my Speakout number to PM in 4 hours without moderator help.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

Send a private message to moderator with your Speakout fino that I used.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Issue

Jiong — Wed, 21 Aug 2019 18:30:14 GMT

If do it online again, should I go through the SIM activation, but doesn't make sense. It doesn't provide port number option only online.

Re: Porting Issue

wetcoaster — Wed, 21 Aug 2019 18:32:38 GMT

@stonechucker wrote:
You can aFaFlso ask them for your REAL account number, and use that - I believe Speakout pretends your phone number is the account number. @wetcoaster, does this sound right?

@stonechucker

I believe that SpeakOut is all over the map with their porting advice - my own experience is quite different from @popping 's.

Fact is that SpeakOut (and PetroCan Mobility) don't have account numbers but use the phone number as identifier. I'm still advocating for people to call SpeakOut customer service to confirm the porting information.

Re: Porting Issue

wetcoaster — Wed, 21 Aug 2019 18:36:40 GMT

@Jiong wrote:
If do it online again, should I go through the SIM activation, but doesn't make sense. It doesn't provide port number option only online.

If your port is stuck, only the moderators can help. You'd complicate things by trying to make another request yourself.

Hang in there, they'll get to you.

Re: Porting Issue

Jiong — Wed, 21 Aug 2019 18:46:49 GMT

ok, I just hold on there until they reply.

Re: Porting Issue

popping — Wed, 21 Aug 2019 19:03:31 GMT

@Jiong wrote:
ok, I just hold on there until they reply.

Yes, for the time being supply any missing info to moderator while waiting.

I read every post about porting from Speakout for 10 months before porting as I don't want to wait 2 - 3 days for moderator help. I know the info on the link I posted earlier works without moderator help.