topic Re: iPhone 6 No Service in Get Support

iPhone 6 No Service

laith1195 — Tue, 04 Jan 2022 17:46:35 GMT

Hello everyone,

I'm really not trying to beat a dead horse but I cannot find any answers anywhere on the forums to my issue. At 8pm I registered my new sim that came in the mail, paid for it and activated my account succesfuly. I was able to login and see that my account is active and working. I even got the confirmation email. I ported my number from wind mobile but just for clarification this is a Koodo unlocked iPhone, I was with kodoo then went to wind and here I am now. It still says no service after roughly three hours and I'm getting worried as to why. I need this phone to work as many people this weekend are relying on my to have it at hand because I am an IBM project consultant manager and this is bad news for me. I placed a support ticket but it's the weekend can you guys please help me?

Re: iPhone 6 No Service

7789849803 — Sat, 24 Oct 2015 04:15:22 GMT

@laith1195 So I'm guessing your Wind SIM is no longer functioning? How long ago did it stop working? Have you tried the SIM in another phone to confirm it's not a phone-related issue ?

PM Support does work weekends - but sometimes it can take a day or two to get a response.

Also, a lot of people have had problems with porting their number over in the last week or so. My impression was that these were resolved - but it is possible the problem may still be around. In my case, after my port went through, for some reason it took another day or so before my SIM started working (after some assistance from PM Support).

Re: iPhone 6 No Service

laith1195 — Sat, 24 Oct 2015 04:24:14 GMT

It's definitely not a phone related issue for sure and yes the wind sim is discontinued a lot of people are relying on me to be available tomorrow and Sunday if this does not get solved by then I'm going to be in hot water please PM support bless me with a solutions! 😭

Re: iPhone 6 No Service

7789849803 — Sat, 24 Oct 2015 04:28:13 GMT

Yeah, this problem sounds very similar to what I had faced just a few days ago. Maybe @Mansi_G or @Jeremy_M can offer some assistance in the morning?

@laith1195 Please keep restarting your phone every few hours to see if it'll latch on to the network. And as soon as it does, please come on here and let us know.

Re: iPhone 6 No Service

laith1195 — Sat, 24 Oct 2015 04:29:53 GMT

I absolutely will thank you and have a good night I'll be up bright and early to see if I get any results

Re: iPhone 6 No Service

vrance — Sat, 24 Oct 2015 04:49:58 GMT

Hi @laith1195, just want to ensure that you have sent the correct email to Public Mobile for your issue. It should be under "Get Help" "Contact Us" "SIM and activation" and there are 2 issues that you have now. (1) No service after activation (2) not sure if porting from Wind is successful since you have no service. Please ensure that Wind account number, IMEI and PIN are passed in that email. Since if Public Mobile can correct the issue that you phone has service, it may not be ported over successfully. Welcome to Public Mobile.

Re: iPhone 6 No Service

7789849803 — Sat, 24 Oct 2015 05:02:29 GMT

This does sound exactly like the issue I faced just a few days ago with the porting process. If it's indeed the same issue, then the porting has gone over just fine and the number is already on the PM network now. One way to find out would be for @laith1195 to call her/his own number to see if it goes over to PM voicemail.

It seems there is some problem on PM's end that prevents the correct provisioning of new accounts after the porting is complete. Hopefully it'll all be over soon, though.

Re: iPhone 6 No Service

laith1195 — Sat, 24 Oct 2015 11:26:47 GMT

Good morning

The problem is still persisting no service is what a still have. I opened two separate tickets with all my old information provided now I'm just waiting for support to get back to me.

Re: iPhone 6 No Service

Martin — Sat, 24 Oct 2015 12:58:27 GMT

Hi,

Wait 2 calendar days for customer assistance to reply with a ticket number. If customer assistance does not reply within 2 calendar days, or replies within 2 calendar days without a working solution and without additional relevant questions, inform the community. A community manager will then be alerted to your situation, and will initiate contact and work with you until your problem is resolved.

Hang in there!

Re: iPhone 6 No Service

7789849803 — Sat, 24 Oct 2015 15:08:49 GMT

Sorry to hear that the issue is still persisting. Given the urgent nature of the problem, let's see if @Mansi_G or @Jeremy_M have any inputs on a possible solution.

Re: iPhone 6 No Service

laith1195 — Sat, 24 Oct 2015 15:33:09 GMT

Thanks guys I really appreciate all this wonderful support if there is any way to speed this up if gladly pay if need be my team needs me!

Re: iPhone 6 No Service

imm1304 — Sat, 24 Oct 2015 15:37:43 GMT

Hi @laith1195! Can you try to re-enter your sim card number in the self-serve account?

"No service" showing on your phone is usually associated with inactive sim card. Small chance that double checking and re-submitting the sim card number could help.. its worth a try at this point.

Re: iPhone 6 No Service

laith1195 — Sat, 24 Oct 2015 15:52:19 GMT

I just tried that, it said it was successful but still no service. I will update if anything changes but for now please keep the help coming.

Re: iPhone 6 No Service

Mansi_G — Sat, 24 Oct 2015 18:35:47 GMT

Hi @laith1195 - As mentioned by @imm1304 , No service on phone usually is related to SIM.

Could you please try taking the SIM out and inserting it again?

Meanwhile, I have asked our Support team to look into your account. They will get back to you shortly.

Re: iPhone 6 No Service

laith1195 — Sat, 24 Oct 2015 18:41:10 GMT

I just removed and reinserted the sim but nothing has happened. The phone recognizes that a sim was removed and another was inserted but it still says no service.

Re: iPhone 6 No Service

laith1195 — Sat, 24 Oct 2015 22:15:21 GMT

@Mansi_G Hey has there been any updates? Nothing from the tech team yet. Is there any sort of eta? I've pretty much ran out blessings to count.

Re: iPhone 6 No Service

7789849803 — Sun, 25 Oct 2015 01:00:09 GMT

@laith1195 Sorry this is turning out to be such a pain point for you.

Please "bravo" this idea I've posted that would enable phone support for faster response times to complex issues:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Outbound-Phone-Support-for-Complex-Issues/idi-p/32678

Re: iPhone 6 No Service

laith1195 — Sun, 25 Oct 2015 16:07:25 GMT

I finally received a response from the tech team only to be so disappointed. I have already boiled this situation down to it probably being the SIM card issue or an activation issue through common sense. The agent responded with this

Hello,

Thank you for you e-mail. According to your account, the port-in was complete. You can try the following to resolve the issue.
1-Follow that link to make sure that your phone is compatible with our network http://publicmobile.ca/en/on/get-started

2-Power cycle the phone and test(turnoo/power on)

3-Try to put your SIM card in an other phone to see if you got service.

If you have any other question, please let us know.
Regards,
Julie

Re: iPhone 6 No Service

laith1195 — Sun, 25 Oct 2015 16:09:05 GMT

I'm already I got water because I do not have a phone to use. It has been three days and really nothing st least that I see is being done. Clearly there is an underlying issue at hand that needs to be fixed. I payed $140 I need service.

Re: iPhone 6 No Service

laith1195 — Sun, 25 Oct 2015 16:28:20 GMT

Please, someone help me. I just cannot fathom that it takes this long to activate the cellular service. I understand you guys are swamped but either this has not been activating properly or the SIM card is a defective one. I waited for support and got the most generic answer possible, I don't even think they read any of the information I in the ticket. This is crucial I get service I start back to work tomorrow this is so very urgent!