topic Re: Service stopped working in Get Support

Re: Service stopped working

Ssa — Wed, 05 Jan 2022 11:32:42 GMT

hi, my plan was working fine but since couple of days cant make or recieve calls, cant write text msg...... my account in excellent condition no payment due its middle of month..... kindly help me out. thanks

Re: Service stopped working

Lieux — Wed, 23 Jan 2019 01:51:09 GMT

Ok @Ssa..Does your plan is active on your self serve account?

Re: Service stopped working

Lieux — Wed, 23 Jan 2019 01:54:37 GMT

Everything stop after your renewal?

Re: Service stopped working

Lieux — Wed, 23 Jan 2019 01:58:26 GMT

Did you try to take off your SIM for 1 or 2 minutes and put it back?? @Ssa

Re: Service stopped working

Luddite — Wed, 23 Jan 2019 02:18:39 GMT

@Ssa You posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or, if appropriate, sending a private message directly to the moderators.

Re: Service stopped working

Alex888 — Wed, 23 Jan 2019 02:20:32 GMT

If your account says Active, try reporting your phone as lost, log out, wait 10 minutes, log back in and report it found.

Re: Service stopped working

Luddite — Wed, 23 Jan 2019 02:53:47 GMT

@Ssa Are you on the $10 plan? If so, check your account to see if you've any minutes/texts left. If you cannot see anything under My Data & Add-ons, it's all gone.

Re: Service stopped working

srlawren — Wed, 23 Jan 2019 17:26:12 GMT

@Luddite wrote:
@Ssa Are you on the $10 plan? If so, check your account to see if you've any minutes/texts left. If you cannot see anything under My Data & Add-ons, it's all gone.

@Luddite I was thinking along these lines too. @Ssa mentioned calling and texting, both of which are finite/metered on the $10/50/50 plan.