topic Re: Calls in Get Support

Calls

brady2 — Wed, 05 Jan 2022 11:32:40 GMT

I have a plan with pubic mobile and i called some one in the same city as me and it said it was long distinse and they were in the same city as me and it was telling me to buy a addon for my plan and i have 0 mins used so i dont know how its long distinse

Re: Calls

Dunkman — Wed, 21 Aug 2019 14:44:16 GMT

@brady2

Which plan do you have? Might want to add 1- in front of area code and try again.

Re: Calls

brady2 — Wed, 21 Aug 2019 14:45:58 GMT

i have the 15 doller plan

Re: Calls

brady2 — Wed, 21 Aug 2019 14:47:56 GMT

i put 1 in frount of the area code then the number and it still says that its long didistin and the person i called is in the same house as me right now

Re: Calls

RossN — Wed, 21 Aug 2019 14:50:03 GMT

@brady2 hi in your data and add on section of your self serve how many minutes do you have showing?

Re: Calls

brady2 — Wed, 21 Aug 2019 14:50:34 GMT

i have 100 out going mins and i used 0 becuse i just started my month

Re: Calls

Boogz — Wed, 21 Aug 2019 14:56:08 GMT

I have a similar situation, however I do not get long distance charges. It depends on the city the phone was connected in. For example we purchased and connected in Toronto but would have to dial 1 before calling outside the GTA. Check to see what tower the called phone would be linked to. Hope this helps.

Re: Calls

Dunkman — Wed, 21 Aug 2019 14:59:12 GMT

@brady2

Do you see the 100 minutes talk counter in the Add ons section?

If you don't, that means that you used it up (or the plan was not successfully renewed).

Does your texting work?

Re: Calls

brady2 — Wed, 21 Aug 2019 15:02:58 GMT

The text do not work to and she can call me but i cant call her and i used 0 mins

Re: Calls

Anonymous — Wed, 21 Aug 2019 15:13:46 GMT

@brady2 wrote:
The text do not work to and she can call me but i cant call her and i used 0 mins

When did it renew?

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: Calls

RossN — Wed, 21 Aug 2019 15:17:22 GMT

@brady2 hi if the above recommendations don't work you will need a moderator click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437