topic Re: Canada wide long distance included in plan but won't let me make call in Get Support

Canada wide long distance included in plan but won't let me make call

roserobin — Wed, 05 Jan 2022 11:32:34 GMT

My plan says

This plan includes: -
- 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

but when I try to make call to another province it won't go through says my plan doesn't include talk and I must buy an ad on.

How toI enable my use of canada wide talk?

Re: Canada wide long distance included in plan but won't let me make call

NDesai — Tue, 22 Jan 2019 18:54:12 GMT

@roserobin Have you tried adding +1 in front of the number? Is it a few numbers all you are not able to reach outside of your province?

Re: Canada wide long distance included in plan but won't let me make call

Lieux — Tue, 22 Jan 2019 18:56:32 GMT

Did you try to dial anyway @roserobin? You won't be charged if it is not in your plan

Re: Canada wide long distance included in plan but won't let me make call

Mary_M — Tue, 22 Jan 2019 19:04:37 GMT

Hey @roserobin,

for further assistance is needed, please send a private message to our moderator team 🙂

Thank you,

Mary

Re: Canada wide long distance included in plan but won't let me make call

Anonymous — Tue, 22 Jan 2019 19:20:17 GMT

@roserobin wrote:
My plan says
This plan includes: -
- 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text
but when I try to make call to another province it won't go through says my plan doesn't include talk and I must buy an ad on.
How toI enable my use of canada wide talk?

@roserobin

While you wait for the moderators:

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

There's another thing to try but let's see what happens with this.

Re: Canada wide long distance included in plan but won't let me make call

Lieux — Tue, 22 Jan 2019 19:21:05 GMT

Ouah I'm impressed..very quick Mary!!!

Re: Canada wide long distance included in plan but won't let me make call

roserobin — Tue, 22 Jan 2019 19:27:46 GMT

Yes I tried 1 before number but still didnt work

thanks

Re: Canada wide long distance included in plan but won't let me make call

roserobin — Tue, 22 Jan 2019 19:30:15 GMT

thanks I will try this and also contact moderators

Re: Canada wide long distance included in plan but won't let me make call

krazykiwi — Tue, 22 Jan 2019 19:37:07 GMT

@roserobin wrote:
thanks I will try this and also contact moderators

as @Anonymous mentioned try the Lost/Stolen feature, it fixes alot of issues around your account. Also try adding a $1 to your account if the first option does not work. I found this worked in the past.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Canada wide long distance included in plan but won't let me make call

Mary_M — Tue, 22 Jan 2019 19:39:19 GMT

I try, I try 🙂

Re: Canada wide long distance included in plan but won't let me make call

Anonymous — Tue, 22 Jan 2019 19:43:03 GMT

@Mary_M wrote:
I try, I try 🙂

So @Mary_M...if you're monitoring the forum...how's the queue going these days?

Re: Canada wide long distance included in plan but won't let me make call

Mary_M — Tue, 22 Jan 2019 19:46:25 GMT

We're getting there - we're currently clearing the backlog. We should be at 24 hour response time 🙂