topic No Service in Get Support

No Service

Gaudetcm — Wed, 05 Jan 2022 11:32:22 GMT

Hi,

I just joined Public Mobile yesterday and don't have any service since I activated my account. I changed the APN to show sp.mb.com as I have the iPhone 6S and turned it off but it's still not working.... Not sure what to do next.

My previous provider was Telus and I already received an email from them stating that my account has been cancelled.

Appreciate your help.. thanks!

Carole

Re: No Service

GR — Wed, 21 Aug 2019 11:16:23 GMT

To start you can restart your phone, then log in to your new account to see if it says your account is active. It sounds like the account didn't provision properly and the port is stuck so most likely you'll have to message the moderator_team and ask for help! Also you can try your old Telus Sim card just to see but if you got an email from them it probably won't work

Re: No Service

Dunkman — Wed, 21 Aug 2019 11:20:18 GMT

@Gaudetcm

Telus ports should be quick since they belong to the same company. Something likely went wrong.

Do you get the Public mobile signal/icon when you put in the SIM card?

Maybe try the SIM card in another phone to determine whether hardware issue versus PM service issue. Try network reset of your iphone. Usually don't need to adjust APN setting for newer iphones.

You might need to contact moderator to fix the port.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

Gaudetcm — Wed, 21 Aug 2019 11:21:04 GMT

Re: No Service

Gaudetcm — Wed, 21 Aug 2019 11:21:42 GMT

Hi,

I just checked my account status and it says "Active".

Re: No Service

GR — Wed, 21 Aug 2019 11:22:43 GMT

How about restarting your phone and with the public mobile Sim card, if that doesn't work try the Telus Sim card