topic Autopay rewards in Get Support

Autopay rewards

itsawesome1234 — Wed, 05 Jan 2022 11:32:13 GMT

I have been with PM for 3 30 day plan cycles now with autopay set up but have not received the $2 off autopay reward yet.

Help.

Re: Autopay rewards

cavemantoronto — Wed, 21 Aug 2019 06:43:06 GMT

@itsawesome1234 wrote:
I have been with PM for 3 30 day plan cycles now with autopay set up but have not received the $2 off autopay reward yet.
Help.

Go to self serve. Does it say you have $2 autopay reward. That should go to balance before each renewal. If not, contact moderators using https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopay rewards

itsawesome1234 — Wed, 21 Aug 2019 06:58:44 GMT

As you can see below I have autopay active but no rewards have been earned.

Re: Autopay rewards

TheGx — Wed, 21 Aug 2019 07:06:02 GMT

You should contact Moderator team like Caveman said in above, but before you do that you should also check your account transaction history to see if the $2 was applied but not posted in your rewards page - in case they gave you the credit but it not showing on the rewards page, that's happened to me for the community rewards where my account transactions show I got the rewards but my rewards page doesn't show it.

Re: Autopay rewards

GinYVR — Wed, 21 Aug 2019 07:07:39 GMT

@itsawesome1234If you scroll up higher and if you are not on your day of renewal you should see it.. eg

Re: Autopay rewards

itsawesome1234 — Wed, 21 Aug 2019 07:14:43 GMT

As you can see no rewards are being applied and nothing is in the transaction history.

I have contacted the mods so we'll see what happens.