topic Re: Can't Reset Email in Get Support

Can't Reset Email

SilvaDave — Wed, 05 Jan 2022 11:32:10 GMT

I need a moderator to help me reset my email so I can access my account.

I do not receive the emails to reset.

Re: Can't Reset Email

RossN — Wed, 21 Aug 2019 02:52:31 GMT

@SilvaDave hi you can contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Reset Email

GinYVR — Wed, 21 Aug 2019 02:50:45 GMT

@SilvaDaveCan you check if your account is still active? or your phone has service eg what if you dial your voice mail or 611? If your account lapses more than 90 days it is no longer in the system, but you could get into a loop.

Re: Can't Reset Email

Himanshu1 — Wed, 21 Aug 2019 04:21:21 GMT

Hi as mentioned by the community members, you cannot contact the moderators from here

You should try the link mentioned and if that does not work then click on the message icon -> new message -> send to -> moderator_team

Re: Can't Reset Email

will13am — Wed, 21 Aug 2019 04:22:09 GMT

@SilvaDave , the password reset doesn't seem to work for everyone. As suggested, you need to private message the moderator team to do password reset. I don't think you need an email reset. But if you do want to change the email, that is also possible through the moderator team.

Re: Can't Reset Email

geopublic — Wed, 21 Aug 2019 06:35:52 GMT

@SilvaDave wrote:
I need a moderator to help me reset my email so I can access my account.
I do not receive the emails to reset.
@Moderator_Team please help

@SilvaDave Check you junk folder. Also make sure your browser has JavaScript and Cookies enabled.